Help Desk Analyst (L1)

Amaris Consulting; Barcelona; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Career growth opportunities

Annual training budget

Remote work flexibility

Comprehensive social perks

Support programs for critical situations

Job summary

A global consulting firm located in Barcelona is seeking a Helpdesk Support Analyst. In this role, you will provide first-line technical support and manage incidents across various channels, ensuring high customer satisfaction. Proficiency in English and Spanish and experience with both desktop and mobile operating systems are essential. You will enjoy a tailored career path, remote work options, and comprehensive social perks, making this position perfect for those looking to develop their skills in a dynamic environment.

Qualifications

• Experience with desktop and mobile operating systems like Windows and macOS.
• Proficiency in both English and Spanish, verbally and in writing.
• Strong customer service skills and communication abilities.

Responsibilities

• Provide first-line technical support to users across global locations.
• Log, track, and manage incidents using the ticketing system.
• Deliver support through multiple channels: phone, chat, and email.

Skills

Experience with desktop and mobile operating systems

Knowledge of desktop and mobile application software

Proficiency in English and Spanish

Strong customer service orientation

Ability to manage technical tickets

Familiarity with IT support delivery models

Job description

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

• Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)
• Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)
• Proficiency in English and Spanish (both verbal and written)
• Strong customer service orientation and communication skills
• Ability to manage technical tickets efficiently, ensuring resolution or proper escalation
• Commitment to maintaining up-to-date technical knowledge and best practices
• Familiarity with IT support delivery models (phone, chat, email, deskside, self-service)
• Provide first-line technical support to users across global locations
• Diagnose and resolve IT-related issues related to operating systems, applications, and devices
• Log, track, and manage incidents and service requests using the ticketing system
• Escalate complex issues to the appropriate teams following established procedures
• Deliver support through multiple channels: phone, chat, email, and in-person when required
• Contribute to continuous improvement by documenting solutions and updating knowledge bases
• Ensure high customer satisfaction through timely and professional service delivery

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:

• Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level
• Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops
• Take charge of your development with an annual personal training budget and company-paid certifications
• Enjoy flexibility with remote work options and adaptable policies
• Benefit from comprehensive social perks: transit and restaurant tickets, kindergarten support, and private health insurance
• WeCare program — dedicated support for employees in critical life situations

Unleash your full potential, both professionally and personally.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.