End User Service Desk – Remote & 30 Days Vacation

q.beyond ibérica; España; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training programs

Company healthcare

30 days vacation

Flexible work location

Job summary

q.beyond ibérica S.L. is seeking an End User Service Desk professional in Spain to handle 1st-level IT support, manage incidents, and document resolutions. You will interact with users in German and English, classify requests, and escalate when needed.

The role emphasizes strong customer focus, teamwork, and a structured approach, with flexible home office options and ongoing training opportunities to grow within a multinational IT services environment.

Qualifications

• Completed IT training or comparable qualification.
• Experience in a service desk or IT support role is desirable.
• Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems.
• Structured, solution-oriented approach to work.
• Strong service and customer focus with excellent communication.
• Teamwork, initiative, and reliability.
• Very good German, basic English.

Responsibilities

• Receiving, classifying, and processing incidents and service requests via phone, email, or ticket system.
• Conducting initial analyses and troubleshooting as part of 1st-level support.
• Escalating complex inquiries to 2nd/3rd level with complete ticket documentation.
• Monitoring open tickets and ensuring SLA compliance.
• Managing user accounts (Active Directory, permissions, passwords).
• Providing support for hardware, software, VPN, printers, and mobile devices.
• Documenting solutions and maintaining the knowledge base.
• Communicating with customers/users in a clear, service-oriented manner.
• Collaborating on process optimization and continuous improvement of the service desk.

Skills

Service desk

IT support

Windows basics

Microsoft 365

Active Directory

Ticketing systems

Communication

Teamwork

German language

English basics

Education

Completed IT training or comparable qualification

Job description

q.beyond ibérica S.L. is seeking an End User Service Desk professional in Spain to handle 1st-level IT support, manage incidents, and document resolutions. You will interact with users in German and English, classify requests, and escalate when needed.

The role emphasizes strong customer focus, teamwork, and a structured approach, with flexible home office options and ongoing training opportunities to grow within a multinational IT services environment.