Guest Experience Agent - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking a Guest Experience Agent to ensure every guest enjoys a personalized and memorable stay. Responsibilities include providing information about amenities, assisting with reservations, and collaborating with hotel departments to enhance guest experiences. Ideal candidates will have exceptional communication skills, a guest-centric mindset, and fluency in English and Spanish.

Servicios

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation transportation to work

Formación

• Exceptional communication skills for clear and courteous guest interaction.
• Guest-centric mindset to deliver personalized hospitality experiences.
• Strong problem-solving abilities to resolve guest issues efficiently.
• Attention to detail for anticipating guest needs and preferences.
• Organizational skills to manage multiple guest requests effectively.
• Multitasking ability to handle various duties simultaneously.
• Professional appearance to maintain brand image while engaging with guests.
• Team collaboration with departments for seamless service delivery.
• Calm under pressure in busy or challenging situations.
• Technological proficiency with hotel management systems.
• Local knowledge to give personalized recommendations.
• Fluency in English and Spanish; additional languages are an asset.
• Flexibility and adaptability to work varied hours including weekends.
• Positive attitude to ensure guests feel valued.
• Commitment to excellence in exceeding guest expectations.
• Authorization to work in Spain.

Responsabilidades

• Provide information about hotel amenities and local attractions.
• Create personalized experiences by understanding guest preferences.
• Assist with reservations and special requests.
• Respond to guest inquiries and feedback promptly.
• Collaborate with departments to enhance guest service.

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Guest Experience Agent plays a vital role ensuring every guest enjoys a personalized and memorable stay at our hotel. By anticipating guest needs, resolving inquiries, and collaborating with all hotel departments, this position enhances the overall guest experience and contributes to the hotel's reputation for exceptional service and hospitality.

What you will do

• Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
• Create personalized experiences for guests by understanding their preferences and needs.
• Assist with reservations, special requests, and event planning to ensure memorable stays.
• Respond to guest inquiries and feedback, resolving issues promptly and effectively.
• Collaborate with various departments to deliver exceptional service and create unforgettable experiences.

What you bring

• Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.
• Guest‑Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.
• Problem‑Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.
• Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.
• Organizational Skills: Able to manage multiple guest requests, reservations, and service‑related tasks effectively without sacrificing quality.
• Multitasking Ability: Can handle a variety of guest‑related duties simultaneously, such as managing check‑ins, booking reservations, or responding to inquiries.
• Professional Appearance and Demeanor: Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests.
• Team Collaboration: Works closely with other departments like concierge, housekeeping, and F&B to ensure seamless service and coordination for guests.
• Calm Under Pressure: Handles high‑pressure situations, such as busy periods or challenging guest interactions, with poise and professionalism.
• Technological Proficiency: Familiar with hotel management systems and booking platforms to manage guest profiles, reservations, and requests.
• Local Knowledge: Familiar with the local area, including restaurants, attractions, and events, to provide guests with personalized recommendations.
• Multilingual Skills: Fluency in English and Spanish is essential; additional languages are a valuable asset.
• Flexibility and Adaptability: Open to working flexible hours, including weekends and holidays, and adapting to guests' changing needs.
• Positive Attitude: Maintains a welcoming and enthusiastic demeanor, ensuring that all guests feel valued and appreciated.
• Commitment to Excellence: Strives to exceed guest expectations at every opportunity, enhancing the overall experience.
• Legal requirement: Authorization to work in Spain.

Work Experience

2 Year.

Degree

Professional / Technician.

Languages

Spanish / English.

Language Ability

High.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).