Global Payins Operations Data Analyst — Remote & Flexible

dLocal; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global payments company based in Madrid is seeking a Payins Operations Data Analyst to enhance operational performance through analysis and reporting. This role involves overseeing incidents reported to the payins team, ensuring compliance with internal SLAs, and developing metrics for various operational insights. The ideal candidate should have operational experience in a fast-paced environment and be fluent in English and Spanish. Competitive benefits are offered, including flexible work arrangements and development opportunities.

Servicios

Remote work flexibility

Learning & development opportunities

Social budget

Language classes

Referral bonus program

Formación

• Experience working with global teams across various countries.
• Experience in managing operational processes in a fast-paced environment.
• Ability to manage multiple tasks with deadlines and SLAs.
• Proven experience in process automation and AI tools.
• Strong analytical skills for trend analysis.
• Experience in creating preventive workflows.

Responsabilidades

• Oversee issues and requests from the Operations payins team.
• Ensure compliance with internal SLAs.
• Analyze issues for potential impacts.
• Collaborate with regional Operations teams for issue resolution.
• Develop reporting structures for operational visibility.

Conocimientos

Experience with global teams

Operational process management

Task coordination and prioritization

Process automation solutions

Analytical skills

Preventive measures development

Advanced Microsoft Excel

Jira experience

Fluent in English and Spanish

Herramientas

Jira

Microsoft Excel

Descripción del empleo

A global payments company based in Madrid is seeking a Payins Operations Data Analyst to enhance operational performance through analysis and reporting. This role involves overseeing incidents reported to the payins team, ensuring compliance with internal SLAs, and developing metrics for various operational insights. The ideal candidate should have operational experience in a fast-paced environment and be fluent in English and Spanish. Competitive benefits are offered, including flexible work arrangements and development opportunities.