German-Speaking Technical Support Advisor – Spain (Paid Training)

Closerhire; Alcobendas; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Private Health Cover

Paid Training

Work From Home

Job summary

CloserHire is recruiting for a German-speaking Technical Support Advisor for a fully remote role within Spain. The role supports dealers and end users, delivering high-quality technical assistance while maintaining a positive customer experience.

Requirements include German (C1/C2) and advanced English, at least 2 years in customer service or tech support, and the ability to work remotely from Spain. Salary is €22,500 gross per year, with a Full-time 39-hour workweek.

Qualifications

• German language at C1/C2 level with advanced English.
• Minimum 2 years of experience in customer service or technical support.
• Based in Spain and able to work remotely.

Responsibilities

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide clear, accurate solutions.
• Educate customers on product usage, updates, and best practices.
• Create, manage, and follow up on support tickets to ensure resolution.
• Collaborate with internal teams to handle complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.
• Ensure service quality, professionalism, and adherence to support procedures.

Skills

German (C1-C2)

English (Advanced)

Customer service

Technical support

Job description

German-speaking role in Spain (remote). €22,500 per year (gross).

At a glance

• Location: Spain (remote)
• Work model: Work From Home
• Languages: German
• Salary: €22,500 per year (gross)
• Start: ASAP
• Relocation: not offered for this role

Perks worth knowing about

• Private Health Cover
• Paid Training
• Work From Home

About the role

CloserHire is partnering with a leading global customer experience provider to recruit German-speaking Technical Support Advisors for a fully remote role within Spain. This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience.

What you'll do

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide clear, accurate solutions
• Educate customers on product usage, updates, and best practices
• Create, manage, and follow up on support tickets to ensure resolution
• Collaborate with internal teams to handle complex or escalated cases
• Maintain accurate customer records and documentation in internal systems
• Ensure service quality, professionalism, and adherence to support procedures

What we're looking for

• Fluent or bilingual
• German (C1/C2) with advanced English
• Minimum 2 years of experience in customer service or technical support
• Strong communication and active listening skills
• Ability to take ownership of cases and drive them to resolution
• Comfortable working in a customer-facing, problem-solving environment
• Organized, detail-oriented, and confident using support tools and systems
• Motivated, adaptable, and eager to learn
• Currently based in Spain
• Comfortable working independently in a remote environment

Salary

€22,500 per year (gross)

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly when you weigh up the package.

Benefits

• Fully remote position from anywhere in Spain
• Full-time permanent contract (39 hours/week)
• Fixed schedule: Monday to Friday, 09:00 – 18:00 Performance-based bonus
• Fully paid training and structured onboarding
• Continuous learning, upskilling, and career development programs
• International and multicultural work environment
• Opportunity to develop your technical support expertise while working from home

Why Spain?

Spain needs little selling: the climate, the food, and cities that stay alive late. Barcelona has a deep international jobs market, so this is rarely a one-role move.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.