Remote German-Speaking Tech Support Advisor (Spain)

Closerhire; Alcobendas; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Private Health Cover

Paid Training

Work From Home

Job summary

CloserHire is recruiting for a German-speaking Technical Support Advisor for a fully remote role within Spain. The role supports dealers and end users, delivering high-quality technical assistance while maintaining a positive customer experience.

Requirements include German (C1/C2) and advanced English, at least 2 years in customer service or tech support, and the ability to work remotely from Spain. Salary is €22,500 gross per year, with a Full-time 39-hour workweek.

Qualifications

• German language at C1/C2 level with advanced English.
• Minimum 2 years of experience in customer service or technical support.
• Based in Spain and able to work remotely.

Responsibilities

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide clear, accurate solutions.
• Educate customers on product usage, updates, and best practices.
• Create, manage, and follow up on support tickets to ensure resolution.
• Collaborate with internal teams to handle complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.
• Ensure service quality, professionalism, and adherence to support procedures.

Skills

German (C1-C2)

English (Advanced)

Customer service

Technical support

Job description

CloserHire is recruiting for a German-speaking Technical Support Advisor for a fully remote role within Spain. The role supports dealers and end users, delivering high-quality technical assistance while maintaining a positive customer experience.

Requirements include German (C1/C2) and advanced English, at least 2 years in customer service or tech support, and the ability to work remotely from Spain. Salary is €22,500 gross per year, with a Full-time 39-hour workweek.