German-Speaking Technical Support Advisor in Barcelona (On-site)

Workster; España; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Performance-based bonus

Fully paid training

Career development programs

Descripción de la vacante

A global customer experience provider is seeking German-speaking Technical Support Advisors for an on-site role in Barcelona. The ideal candidate will deliver high-quality technical assistance to dealers and end users while contributing to a positive customer experience. Responsibilities include troubleshooting issues, educating customers, and managing support tickets. Ideal candidates should have at least 2 years of customer service experience and be fluent in German and English. A full-time contract and competitive salary are offered.

Formación

• Minimum 2 years of experience in customer service or technical support.
• Ability to take ownership of cases and drive them to resolution.
• Comfortable working in a customer-facing, problem-solving environment.

Responsabilidades

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide clear, accurate solutions.
• Create, manage, and follow up on support tickets to ensure resolution.

Conocimientos

Fluent or bilingual German (C1/C2)

Advanced English

Strong communication skills

Active listening skills

Problem-solving skills

Organizational skills

Detail-oriented

Descripción del empleo

Workster is partnering with a leading global customer experience provider to recruit German-speaking Technical Support Advisors for an on-site role in Barcelona.

This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment.

You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience.

Your Role

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide clear, accurate solutions
• Educate customers on product usage, updates, and best practices
• Create, manage, and follow up on support tickets to ensure resolution
• Collaborate with internal teams to handle complex or escalated cases
• Maintain accurate customer records and documentation in internal systems
• Ensure service quality, professionalism, and adherence to support procedures

Your Qualifications

• Fluent or bilingual German (C1/C2) with advanced English
• Minimum 2 years of experience in customer service or technical support
• Strong communication and active listening skills
• Ability to take ownership of cases and drive them to resolution
• Comfortable working in a customer-facing, problem-solving environment
• Organized, detail-oriented, and confident using support tools and systems
• Motivated, adaptable, and eager to learn

The Offer

• Full-time permanent contract (39 hours/week)
• Fixed schedule: Monday to Friday, 09:00 – 18:00
• Competitive salary package with performance-based bonus
• Fully paid training and structured onboarding
• Continuous learning, upskilling, and career development programs
• International and multicultural work environment