German-Speaking Technical Support Advisor

Kats Recruitment; Madrid; A distancia; EUR 30.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid health insurance

Remote work from home

Descripción de la vacante

Kats Recruitment is seeking a German-Speaking Technical Support Advisor to join a remote, multinational team. This fully remote role requires you to base yourself in Spain and handle dealer and end-user inquiries.

You will diagnose technical issues, guide product usage, and ensure outstanding service while working from home across Spain. A stable full-time contract with a competitive base salary and performance bonus awaits.

Formación

• 2+ years in customer service, helpdesk, or technical support roles.
• Native or fluent German (C1/C2) with advanced English skills.
• Strong problem-solving and ownership of cases.
• Experience with CRM systems and support tools.
• Currently based in Spain with valid work authorization.

Responsabilidades

• Serve as the primary contact for dealers and end users via phone and email.
• Diagnose technical issues and guide users to step-by-step solutions.
• Educate customers on product features, best practices, and updates.
• Create, track, and resolve support tickets to ensure timely resolution.
• Coordinate with internal teams for escalated or complex cases.
• Maintain detailed logs and documentation in ticketing systems.

Conocimientos

German (C1/C2)

English (Advanced)

Customer service

Problem solving

Herramientas

CRM systems

Descripción del empleo

German-Speaking Technical Support Advisor

Location: 100% Remote (Must be currently based in Spain)
Schedule: Full-time (39 hours/week, Monday - Friday, 09:00 - 18:00)

About the Role

Are you a tech-savvy problem solver who thrives on delivering exceptional support? We are seeking a German-Speaking Technical Support Advisor to join a dynamic, international team. In this fully remote position, you will act as a trusted point of contact for dealers and end users, diagnosing technical inquiries, guiding product usage, and ensuring an outstanding service experience—all from the comfort of your home anywhere in Spain.

Key Responsibilities

• First Line of Support: Serve as the primary contact for dealers and end users via phone and email.
  
• Troubleshooting & Resolution: Diagnose technical issues accurately and guide users through step-by-step solutions.
  
• Customer Education: Walk customers through product features, best practices, and standard updates.
  
• Ticket Management: Create, track, and resolve support tickets to ensure timely case resolution.
  
• Cross-Team Collaboration: Coordinate with internal teams to handle escalated or complex technical cases.
  
• Record Keeping: Maintain detailed, precise customer logs and documentation in support systems.
  

What We Are Looking For

• Languages: Native or fluent German (C1/C2 level) combined with advanced English skills.
  
• Experience: At least 2 years in customer service, helpdesk, or technical support roles.
  
• Problem-Solving Skills: Proven ability to take full ownership of cases and drive them to resolution.
  
• Tech-Savvy: Comfortable navigating support tools, CRM systems, and troubleshooting workflows.
  
• Remote Readiness: Self-motivated, organized, and confident working independently in a remote environment.
  
• Location: Must be currently residing in Spain with valid legal work authorization.
  

What's in It for You

• True Remote Flexibility: Work from home anywhere in Spain with a predictable, fixed schedule (Monday - Friday, 9:00 AM - 6:00 PM).
  
• Stable Contract: Full-time, permanent contract with a competitive base salary and performance bonus.
  
• Comprehensive Benefits: Paid health insurance included.
  
• Paid Onboarding & Growth: Fully paid initial training program with ongoing upskilling and career development opportunities.
  
• Global Culture: A supportive, international, and multicultural working environment.