German-Speaking Remote CS Expert (Sportswear)

Concentrix; Barcelona; A distancia; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

39 hours/week contract

Full paid training

Descripción de la vacante

Concentrix is seeking a Customer Service Representative (German-speaking) for a remote role based out of Barcelona. You will handle incoming calls, chats, and emails from German-speaking customers, delivering timely solutions and ensuring a high level of service.

Requirements include fluency in German and advanced English, excellent communication, and a customer-focused mindset. The position offers a 39-hour weekly schedule, permanent contract, and comprehensive training.

Formación

• Fluent German with advanced English required.
• Experience in customer service environment.
• Strong listening and problem-solving skills.
• Ability to take ownership and resolve or escalate calls.

Responsabilidades

• Handle incoming customer calls via telephone, email, or other channels and resolve requests.
• Log call details and ensure resolution within SLA.
• Maintain knowledge of applications and services related to customer accounts.

Conocimientos

German (Bilingual)

English (Advanced)

Customer service

Communication

Herramientas

Windows

MS Office

Internet

Descripción del empleo

Concentrix is seeking a Customer Service Representative (German-speaking) for a remote role based out of Barcelona. You will handle incoming calls, chats, and emails from German-speaking customers, delivering timely solutions and ensuring a high level of service.

Requirements include fluency in German and advanced English, excellent communication, and a customer-focused mindset. The position offers a 39-hour weekly schedule, permanent contract, and comprehensive training.