German-Speaking Fitbit Support Specialist (Sofia) – Relocation

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German Speaking Fitbit Products Support Specialist to join its health-tech team in Sofia, Bulgaria. You will provide premium technical support to German-speaking users, helping them with devices, apps, and wellness features.

This role requires native-level German, fluent English, and prior customer support experience in a tech environment. Relocation assistance and a comprehensive training program are offered to ensure smooth onboarding.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Professional proficiency in English to collaborate in an international environment.
• Previous experience in customer support or a high-tech service environment is highly desirable.

Responsibilities

• Deliver premium technical support to German-speaking customers regarding Fitbit devices and software.
• Guide users through integration of biometric data, activity tracking, and wellness goals within the Fitbit ecosystem.
• Troubleshoot connectivity, synchronization, and software-related inquiries to ensure optimal device performance.
• Promote health and wellness by assisting customers in achieving personal fitness milestones.
• Maintain high-quality documentation and interaction tracking to improve user retention.
• Collaborate with international teams to share insights on trending product inquiries.

Skills

German language

English proficiency

Customer support

High-tech environment

Job description

Mercier Consultancy Group is seeking a German Speaking Fitbit Products Support Specialist to join its health-tech team in Sofia, Bulgaria. You will provide premium technical support to German-speaking users, helping them with devices, apps, and wellness features.

This role requires native-level German, fluent English, and prior customer support experience in a tech environment. Relocation assistance and a comprehensive training program are offered to ensure smooth onboarding.