Portuguese Fitbit Support Specialist — Relocation Included

Mercier Consultancy MD; España; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Sofia office environment

International career development

Job summary

Mercier Consultancy Group is seeking a Portuguese Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality troubleshooting and guidance for Fitbit devices, assist with synchronization with the Fitbit health platform, and help users achieve their wellness goals.

Fluent Portuguese and English are required, with a passion for fitness technology. EU work eligibility is essential, and a relocation package is included for this role.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to communicate within an international office environment.
• A genuine passion for fitness and wellness industry and wearable technology.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Eligibility to work in the EU; valid EU passport or work permit required.

Responsibilities

• Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting.
• Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform.
• Guide users through personalized health and wellness goal settings, fostering an engaging brand experience.
• Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance.
• Collaborate with international teams to ensure service levels are exceeded daily.
• Identify trends in customer feedback to contribute to continuous improvement of fitness tracking technology.
• Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware.

Skills

Portuguese fluency

English proficiency

Customer-centric

Problem solving

EU work eligibility

Job description

Mercier Consultancy Group is seeking a Portuguese Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality troubleshooting and guidance for Fitbit devices, assist with synchronization with the Fitbit health platform, and help users achieve their wellness goals.

Fluent Portuguese and English are required, with a passion for fitness technology. EU work eligibility is essential, and a relocation package is included for this role.