Italian Fitbit Support Specialist on-site in Sofia

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting an Italian Speaking Fitbit Products Support Specialist to join their client in Bulgaria. The role focuses on providing expert support to Italian-speaking customers, troubleshooting device and wellness app issues, and helping users maximize fitness outcomes through smart health tracking and software integration.

The position requires relocation to Sofia, on-site work, and native or fluent Italian.

Responsibilities

• Provide expert assistance to Italian-speaking customers regarding Fitbit wearable technology and wellness features.
• Troubleshoot technical issues related to device synchronization, health app connectivity, and product performance.
• Advise users on how to maximize their fitness goals using advanced health-tracking metrics and software integration.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in the Fitness & Wellness industry.
• Document customer interactions accurately within the CRM to ensure a seamless service journey.
• Collaborate with cross-functional teams to resolve complex product queries and provide feedback to improve the overall user experience.
• Promote the Fitbit ecosystem by educating users on new hardware features and wellness-focused product updates.
• Native or fluent Italian (spoken and written) is required for this role.
• Strong interest in the Fitness & Wellness industry and familiarity with wearable technology.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Positive, solution-oriented mindset suited for a fast-paced environment.
• Ability to relocate to Sofia for this on-site Italian Speaking Fitbit Products Support Specialist position in Bulgaria.
• Valid EU passport (mandatory).

Job description

Mercier Consultancy Group is recruiting an Italian Speaking Fitbit Products Support Specialist to join their client in Bulgaria. The role focuses on providing expert support to Italian-speaking customers, troubleshooting device and wellness app issues, and helping users maximize fitness outcomes through smart health tracking and software integration.

The position requires relocation to Sofia, on-site work, and native or fluent Italian.