Italian Fitbit Support Specialist — Relocate to Bulgaria

Mercier Consultancy MD; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Training provided

Health Insurance

Relocation package

Performance bonus

Career progression

More benefits

Job summary

Mercier Consultancy Group is seeking an enthusiastic Italian-speaking Fitbit Products Support Specialist for a role based in Bulgaria, joining a premier fitness and wellness brand. You will assist customers in Italian, guide setup, resolve connectivity issues, and promote healthy tech usage.

This position includes fully paid training, a relocation package, English and Italian communication with international teams, and a competitive monthly salary.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in Fitness & Wellness industry and wearable technology.
• Excellent communication skills with the ability to simplify technical information for a diverse customer base.
• Previous experience in customer-facing roles is advantageous for this role in Bulgaria.
• Proficiency in English to ensure seamless internal communication within our international office.

Responsibilities

• Provide expert, high-touch support to customers regarding Fitbit wearables and fitness tracking software.
• Guide users through setup of health metrics, activity tracking, and personalized wellness goal-setting.
• Troubleshoot technical connectivity issues between hardware devices and the Fitbit ecosystem in Italian.
• Educate clients on maximizing their fitness data for better health outcomes and wellness management.
• Maintain a high standard of service reflecting the premium Fitness & Wellness industry.
• Collaborate with internal teams to provide feedback on product performance based on user interactions.
• Act as a brand ambassador, promoting a healthy lifestyle and proactive fitness monitoring.

Skills

Italian language

English communication

Job description

Mercier Consultancy Group is seeking an enthusiastic Italian-speaking Fitbit Products Support Specialist for a role based in Bulgaria, joining a premier fitness and wellness brand. You will assist customers in Italian, guide setup, resolve connectivity issues, and promote healthy tech usage.

This position includes fully paid training, a relocation package, English and Italian communication with international teams, and a competitive monthly salary.