Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting an Italian Speaking Fitbit Products Support Specialist to join their client in Bulgaria. The role focuses on providing expert support to Italian-speaking customers, troubleshooting device and wellness app issues, and helping users maximize fitness outcomes through smart health tracking and software integration.

The position requires relocation to Sofia, on-site work, and native or fluent Italian.

Responsibilities

• Provide expert assistance to Italian-speaking customers regarding Fitbit wearable technology and wellness features.
• Troubleshoot technical issues related to device synchronization, health app connectivity, and product performance.
• Advise users on how to maximize their fitness goals using advanced health-tracking metrics and software integration.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in the Fitness & Wellness industry.
• Document customer interactions accurately within the CRM to ensure a seamless service journey.
• Collaborate with cross-functional teams to resolve complex product queries and provide feedback to improve the overall user experience.
• Promote the Fitbit ecosystem by educating users on new hardware features and wellness-focused product updates.
• Native or fluent Italian (spoken and written) is required for this role.
• Strong interest in the Fitness & Wellness industry and familiarity with wearable technology.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Positive, solution-oriented mindset suited for a fast-paced environment.
• Ability to relocate to Sofia for this on-site Italian Speaking Fitbit Products Support Specialist position in Bulgaria.
• Valid EU passport (mandatory).

Job description

Italian Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career moves, ensuring that every candidate finds their ideal professional trajectory within our exclusive partner network.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect fit for wellness enthusiasts who are eager to provide world-class service while living in one of the fastest-growing professional hubs in Europe, as we continue to lead the way in Italian-speaking jobs.

Key Responsibilities

• Provide expert assistance to Italian-speaking customers regarding Fitbit wearable technology and wellness features.

• Troubleshoot technical issues related to device synchronization, health app connectivity, and product performance.

• Advise users on how to maximize their fitness goals using advanced health-tracking metrics and software integration.

• Maintain high levels of customer satisfaction by delivering professional and empathetic support in the Fitness & Wellness industry.

• Document customer interactions accurately within the CRM to ensure a seamless service journey.

• Collaborate with cross-functional teams to resolve complex product queries and provide feedback to improve the overall user experience.

• Promote the Fitbit ecosystem by educating users on new hardware features and wellness-focused product updates.

• Native or fluent Italian (spoken and written) is required for this role.

• Strong interest in the Fitness & Wellness industry and familiarity with wearable technology.

• Excellent communication skills with the ability to explain complex technical solutions clearly.

• Positive, solution-oriented mindset suited for a fast-paced environment.

• Ability to relocate to Sofia for this on-site Italian Speaking Fitbit Products Support Specialist position in Bulgaria.

• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers an incredible balance of vibrant city life and natural beauty. Bulgaria boasts a rich cultural history, a welcoming climate with four distinct seasons, and a cost of living that allows for a high quality of life. Whether you are exploring the mountainous landscapes or enjoying the bustling social scene in Sofia, Bulgaria is an exceptional destination for international professionals.

Beyond the professional benefits, the relocation process to Bulgaria is supported by our expert team, making your transition as smooth as possible. With a growing community of expatriates and a culinary scene that blends Mediterranean influences with local flavors, settling into your new life in Bulgaria will be an exciting and rewarding experience.