Danish Fitbit Support Specialist — Relocation to Sofia

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Fully paid relocation package

Relocation Concierge

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. You will provide expert support to Danish customers for fitness trackers and wellness apps, handling troubleshooting, inquiries, and education on maximizing data insights.

The role requires native Danish, strong communication, and a willingness to relocate to Sofia. You will work with a dynamic team, receive fully paid training, health insurance, and relocation

Qualifications

• Native or fluent Danish (spoken and written).
• Willingness to relocate to Sofia for this position.
• Strong problem-solving skills and customer focus.

Responsibilities

• Deliver expert, empathetic support to Danish-speaking customers regarding their fitness trackers and wellness ecosystem.
• Assist users with technical troubleshooting for device syncing, application connectivity, and hardware inquiries.
• Promote healthy living by educating users on maximizing fitness data and wellness insights.
• Maintain high levels of customer satisfaction by resolving inquiries via phone, email and live chat.
• Document user feedback to help improve the fitness and wellness technology experience.
• Collaborate with cross-functional teams to stay updated on software updates and fitness feature rollouts.
• Represent the Fitbit brand with professionalism and enthusiasm during interactions.

Skills

Danish language

Customer support

Communication skills

Problem solving

Job description

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. You will provide expert support to Danish customers for fitness trackers and wellness apps, handling troubleshooting, inquiries, and education on maximizing data insights.

The role requires native Danish, strong communication, and a willingness to relocate to Sofia. You will work with a dynamic team, receive fully paid training, health insurance, and relocation