German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German Speaking Fitbit Products Support Specialist to join its health-tech team in Sofia, Bulgaria. You will provide premium technical support to German-speaking users, helping them with devices, apps, and wellness features.

This role requires native-level German, fluent English, and prior customer support experience in a tech environment. Relocation assistance and a comprehensive training program are offered to ensure smooth onboarding.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Professional proficiency in English to collaborate in an international environment.
• Previous experience in customer support or a high-tech service environment is highly desirable.

Responsibilities

• Deliver premium technical support to German-speaking customers regarding Fitbit devices and software.
• Guide users through integration of biometric data, activity tracking, and wellness goals within the Fitbit ecosystem.
• Troubleshoot connectivity, synchronization, and software-related inquiries to ensure optimal device performance.
• Promote health and wellness by assisting customers in achieving personal fitness milestones.
• Maintain high-quality documentation and interaction tracking to improve user retention.
• Collaborate with international teams to share insights on trending product inquiries.

Skills

German language

English proficiency

Customer support

High-tech environment

Job description

German Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. As a leader in specialized BPO recruitment, we pride ourselves on delivering bespoke career paths that elevate our candidates’ professional standing within the global marketplace.

Job Overview

We are seeking a passionate health-tech enthusiast to join our team in Sofia for the German Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect match for those eager to combine their German language skills with a career in the dynamic Fitness & Wellness industry, providing expert guidance to users of the world’s most iconic health tracking technology.

Key Responsibilities

• Deliver premium technical support to German-speaking customers regarding Fitbit wearable devices and fitness software.
• Guide users through the integration of biometric data, activity tracking, and wellness goals within the Fitbit ecosystem.
• Troubleshoot connectivity, synchronization, and software-related inquiries to ensure optimal device performance.
• Promote a culture of health and wellness by assisting customers in achieving their personal fitness milestones.
• Maintain high-quality standards in documentation and interaction tracking to improve user retention.
• Collaborate with international teams to share insights on trending product inquiries within the Fitness & Wellness industry.
• Stay updated on the latest health-tech trends to provide informed and professional advice to our global customer base.
• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international corporate environment.
• A strong interest in the Fitness & Wellness sector and a passion for health-tracking technologies.
• Previous experience in customer support or a high-tech service environment is highly desirable.
• Exceptional communication skills and a customer-centric mindset when navigating technical solutions.
• Readiness to relocate and start your journey in Sofia, one of Europe’s emerging tech hubs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for professionals seeking German-speaking jobs. With a favorable climate, stunning mountain ranges, and a vibrant social scene, Bulgaria provides an excellent quality of life for those pursuing an international career.

Beyond the professional growth found in the German Speaking Fitbit Products Support Specialist position in Bulgaria, you will discover a welcoming culture and a low cost of living. Thousands of expatriates have chosen to secure jobs in Bulgaria to enjoy its rich culinary heritage and central location, making your relocation to Bulgaria a rewarding life decision supported by our dedicated team.