German-Speaking Fashion Support Consultant (Remote)

cnx; Barcelona; A distancia; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote from Spain

Bonus up to €2,500 yearly

Fully paid training

Career development programs

Referral bonus opportunities

Descripción de la vacante

Concentrix in Spain is seeking a Fashion Support Consultant (German-speaking) to deliver high-quality customer service remotely. You will handle inquiries via multiple channels, log interactions, and resolve or escalate issues according to SLAs.

The role requires German language proficiency with strong English, solid IT platform knowledge, and a customer-centric approach. This is a full-time remote position in Spain with training and career development opportunities.

Formación

• Bilingual in German with advanced English level.
• Experience in customer service is a plus.
• Familiar with IT platforms and basic troubleshooting.

Responsabilidades

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience.
• Accurately log all interactions and provide timely solutions in line with SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and escalate complex cases when needed to ensure effective resolution.

Conocimientos

German language

English proficiency

Customer service

IT platform knowledge

Herramientas

Windows

MS Office

Internet settings

Descripción del empleo

Concentrix in Spain is seeking a Fashion Support Consultant (German-speaking) to deliver high-quality customer service remotely. You will handle inquiries via multiple channels, log interactions, and resolve or escalate issues according to SLAs.

The role requires German language proficiency with strong English, solid IT platform knowledge, and a customer-centric approach. This is a full-time remote position in Spain with training and career development opportunities.