Fashion Support Consultant German-speaking — Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Central location in Barcelona

Full paid training

Career development programs

Zusammenfassung

Concentrix Barcelona is hiring a Fashion Support Consultant (German-speaking) for an on-site role. You will handle customer contacts via phone, email, chat, and support fashion clients across channels in a fast-paced environment.

The ideal candidate is fluent in German and proficient in English, with strong customer-care skills and the ability to own and resolve inquiries within SLA. The position offers full-time hours, a centralized Barcelona location, and onboarding training.

Qualifikationen

• Proficient or bilingual in German and advanced in English.
• Customer service mindset and desire to help customers.
• Strong listening and problem-solving skills to understand customer needs.
• Ability to take ownership and escalate to resolution when needed.

Aufgaben

• Handle incoming customer contacts via telephone, email, chat or other channels and resolve requests.
• Log call details and ensure responses meet SLA
• Maintain knowledge of applications and products for each customer
• Ensure contractual SLA is maintained and documented.

Kenntnisse

German language

English language

Jobbeschreibung

Concentrix Barcelona is hiring a Fashion Support Consultant (German-speaking) for an on-site role. You will handle customer contacts via phone, email, chat, and support fashion clients across channels in a fast-paced environment.

The ideal candidate is fluent in German and proficient in English, with strong customer-care skills and the ability to own and resolve inquiries within SLA. The position offers full-time hours, a centralized Barcelona location, and onboarding training.