Dutch-Speaking Fashion Support Specialist - Remote

cnx; Barcelona; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Fully paid training

Career development programs

Referral bonuses

Remote work from Spain

Job summary

Concentrix is seeking a Fashion Support Consultant to join remotely from Spain. You will handle customer interactions via phone and email, log cases, and ensure solutions align with SLAs in a fast-paced fashion tech environment.

You'll use your Dutch and English skills to assist customers, log interactions, and escalate complex cases when needed. The role offers a fixed-term contract, training, and career development opportunities.

Qualifications

• Fluent in Dutch and strong English required.
• Good understanding of Windows, MS Office and internet settings.
• Customer service experience and active listening skills.
• Willing to work full-time in a remote Spain-based role.

Responsibilities

• Handle incoming customer interactions via phone, email, and other channels.
• Log all interactions accurately and provide timely solutions per SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and escalate complex cases when needed to ensure effective resolution.

Skills

Dutch language

English fluency

Customer service

IT platforms

Microsoft Office

Windows

Problem solving

Job description

Concentrix is seeking a Fashion Support Consultant to join remotely from Spain. You will handle customer interactions via phone and email, log cases, and ensure solutions align with SLAs in a fast-paced fashion tech environment.

You'll use your Dutch and English skills to assist customers, log interactions, and escalate complex cases when needed. The role offers a fixed-term contract, training, and career development opportunities.