German Fashion Support Specialist – On-site Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Full paid training

Central location in Barcelona

Career development programs

Permanent contract

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Fashion Support Consultant for on-site work in Barcelona. The role requires German-speaking proficiency and advanced English, with responsibilities including handling customer calls and resolving issues within SLA.

The position offers a full-time, 39-hour week with a permanent contract, central Barcelona location, and comprehensive training. Salary is €19,623 gross per year, plus up to €1,500 gross per year in bonus, with

Qualifications

• Fluent or advanced German and strong English required.
• Customer care experience is desirable.
• Able to own and progress calls to resolution.
• Excellent communication and adaptability.
• IT platform knowledge (Windows/MS Office) is a plus.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, chats, or alerts and resolve users’ demands.
• Log call details onto call management systems and provide response within SLA.
• Maintain knowledge of applications specific to customers and provide accurate information.
• Escalate issues to mentor when needed and follow project processes.
• Perform administrative duties as required.

Skills

German language

English language

Customer care

Communication skills

IT basics

Tools

Windows

MS Office

Internet configuration

Job description

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Fashion Support Consultant for on-site work in Barcelona. The role requires German-speaking proficiency and advanced English, with responsibilities including handling customer calls and resolving issues within SLA.

The position offers a full-time, 39-hour week with a permanent contract, central Barcelona location, and comprehensive training. Salary is €19,623 gross per year, plus up to €1,500 gross per year in bonus, with