Remote Fashion Support Consultant (German-speaking)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Remote; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Fully paid training

Referral bonus opportunities

Job summary

Concentrix is seeking a Fashion Support Consultant (German-speaking) to work remotely from Spain. You will handle customer interactions via phone and email, logging details and delivering timely solutions while staying updated on products, services, and systems.

This role requires bilingual German and English, with IT platforms knowledge and strong customer care skills. It offers a full-time, fixed-term contract (39 hours/week) with paid training, salary of €19,623.94 gross/year plus up to

Qualifications

• Bilingual in German with advanced English level.
• IT platforms, equipment and applications knowledge (Windows, MS Office).
• Customer service experience and ability to resolve inquiries.

Responsibilities

• Handle incoming customer interactions via phone, email, and other channels.
• Log interactions and provide timely solutions per SLAs.
• Maintain up-to-date knowledge of products, services and systems.
• Escalate complex cases when needed to ensure resolution.

Skills

German language proficiency

English language proficiency

Customer service

IT platforms knowledge

Tools

Windows

MS Office

Job description

Concentrix is seeking a Fashion Support Consultant (German-speaking) to work remotely from Spain. You will handle customer interactions via phone and email, logging details and delivering timely solutions while staying updated on products, services, and systems.

This role requires bilingual German and English, with IT platforms knowledge and strong customer care skills. It offers a full-time, fixed-term contract (39 hours/week) with paid training, salary of €19,623.94 gross/year plus up to