Fashion Support Consultant - (German - speaking) - Remote - LE02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Remote; EUR 20.000 - 22.000; Vollzeit

Benefits dieser Stelle

Fully paid training

Referral bonus opportunities

Zusammenfassung

Concentrix is seeking a Fashion Support Consultant (German-speaking) to work remotely from Spain. You will handle customer interactions via phone and email, logging details and delivering timely solutions while staying updated on products, services, and systems.

This role requires bilingual German and English, with IT platforms knowledge and strong customer care skills. It offers a full-time, fixed-term contract (39 hours/week) with paid training, salary of €19,623.94 gross/year plus up to

Qualifikationen

• Bilingual in German with advanced English level.
• IT platforms, equipment and applications knowledge (Windows, MS Office).
• Customer service experience and ability to resolve inquiries.

Aufgaben

• Handle incoming customer interactions via phone, email, and other channels.
• Log interactions and provide timely solutions per SLAs.
• Maintain up-to-date knowledge of products, services and systems.
• Escalate complex cases when needed to ensure resolution.

Kenntnisse

German language proficiency

English language proficiency

Customer service

IT platforms knowledge

Tools

Windows

MS Office

Jobbeschreibung

Job Title: Fashion Support Consultant - (German - speaking) - Remote - LE02

Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. If you’re looking to develop your career and feel inspired, this is your opportunity. As a Fashion Support Consultant (remote from Spain), you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
• Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)
• Maintain up-to-date knowledge of products, services, and systems
• Identify and elevate complex cases when needed to ensure effective resolution

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

• Concentrix is a great match if you:
• Are bilingual or proficient in German with an advanced level of English
• Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)
• Feel comfortable working in a customer service environment
• Have strong customer care skills, including active listening and problem-solving
• Take ownership of customer requests and follow them through to resolution or escalation

Don’t meet every requirement? No problem. We’re committed to building a diverse, inclusive, and authentic workplace.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

• Full-time (39 hours/week) fixed-term contract, Monday to Friday (09:00–18:00)
• Salary of €19.623,94 gross/year + up to €2.500 gross/year in bonus
• Remote from Spain
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time2027-01-29

R1740265

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.