German-Speaking Cloud Customer Success Specialist

Ingram Micro Inc.; Barcelona; On-site; EUR 35,000 - 52,000; Full time

Job summary

Ingram Micro Inc. seeks a Cloud Customer Success Representative to support our German partners from Barcelona. You will focus on customer experience to boost recurring revenue, retention, and strategic vendor relationships.

A self-starter who thrives in a fast-paced, collaborative team will fit well. The role emphasizes onboarding, proactive engagement, and continuous improvement of customer success practices across the European CoE.

Qualifications

• 1–2 years of sales, account management, consulting, or customer success.
• Bachelor’s degree or equivalent in a related field.
• Excellent written English and native German.
• Strong communication, analytical, and problem-solving skills.
• Self-starter who thrives in fast-paced environments.
• Customer-focused with ability to manage ambiguity.

Responsibilities

• Ensure partners receive best customer experience.
• Act as the Ingram Micro Cloud initial point of contact for German partners.
• Engage and upskill partners on Ingram Micro Cloud offerings to encourage subscription retention.
• Contribute to onboarding, issue resolution, and overall customer success processes.
• Support partners awareness of customer success methodologies and drive adoption.
• Collaborate with sales, vendor management and finance to gather feedback and drive improvements.
• Lead delivery of platform adoption and revenue retention within the territory.

Skills

Communication skills

Sales skills

Customer success

Problem solving

Attention to detail

Fast learner

Team collaboration

Work ethic

German language

English proficiency

Education

Bachelor’s degree

Job description

Ingram Micro Inc. seeks a Cloud Customer Success Representative to support our German partners from Barcelona. You will focus on customer experience to boost recurring revenue, retention, and strategic vendor relationships.

A self-starter who thrives in a fast-paced, collaborative team will fit well. The role emphasizes onboarding, proactive engagement, and continuous improvement of customer success practices across the European CoE.