Customer Success Representative - German Speaking

Ingram Micro European Services; Barcelona; On-site; EUR 40,000 - 55,000; Full time

Job summary

Ingram Micro European Services in Barcelona is hiring a Cloud Customer Success Representative to support German partners. You will ensure top-notch customer experience, engage partners in the territory, and drive recurring revenue through renewals and upsells.

The role requires strong English and native German, 1–2 years in customer success or related field, and a passion for delivering exceptional service in a fast-paced tech environment.

Qualifications

• Must have excellent verbal and written communication skills.
• German language proficiency required (native).
• 1–2 years of experience in sales, account management, consulting or customer success.
• Bachelor's degree or relevant field experience.
• Ability to balance attention to detail with expedient execution.
• Experience with SaaS/Cloud services is a plus.

Responsibilities

• Ensure partners receive best customer experience possible.
• Act as the initial point of contact for accounts in the aligned territory.
• Keep partners engaged and up-to-date on new offerings to promote renewals.
• Contribute to hub development, service desk processes and onboarding.
• Promote customer success best practices and drive strategy within client businesses.
• Collaborate to improve customer experience, revenue, retention and growth.

Skills

Customer success

German language

Cloud/SaaS

Account management

Communication skills

Problem solving

Analytical skills

Education

Bachelor's degree

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About Us: Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. This position will be in the Barcelona. Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we're inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key responsibilities:

• Ensure partners receive best customer experience possible.
• Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a 'never lose a subscription' approach.
• Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
• Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
• KPI's for the role are ongoing partner NRR within the aligned territory.
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you'll bring

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
• Bachelor's degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
• Excellent written English and native in German

With us, you'll make technology happen in surprising ways. It'll be a fun journey! Learn more at http://careers.ingrammicro.com. It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.