Customer Success Representative - German Speaking

Ingram Micro; Barcelona; On-site; EUR 35,000 - 52,000; Full time

Job summary

Ingram Micro Inc. seeks a Cloud Customer Success Representative to support our German partners from Barcelona. You will focus on customer experience to boost recurring revenue, retention, and strategic vendor relationships.

A self-starter who thrives in a fast-paced, collaborative team will fit well. The role emphasizes onboarding, proactive engagement, and continuous improvement of customer success practices across the European CoE.

Qualifications

• 1–2 years of sales, account management, consulting, or customer success.
• Bachelor’s degree or equivalent in a related field.
• Excellent written English and native German.
• Strong communication, analytical, and problem-solving skills.
• Self-starter who thrives in fast-paced environments.
• Customer-focused with ability to manage ambiguity.

Responsibilities

• Ensure partners receive best customer experience.
• Act as the Ingram Micro Cloud initial point of contact for German partners.
• Engage and upskill partners on Ingram Micro Cloud offerings to encourage subscription retention.
• Contribute to onboarding, issue resolution, and overall customer success processes.
• Support partners awareness of customer success methodologies and drive adoption.
• Collaborate with sales, vendor management and finance to gather feedback and drive improvements.
• Lead delivery of platform adoption and revenue retention within the territory.

Skills

Communication skills

Sales skills

Customer success

Problem solving

Attention to detail

Fast learner

Team collaboration

Work ethic

German language

English proficiency

Education

Bachelor’s degree

Job description

About Us:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.
This position will be in the Barcelona.
Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key responsibilities:

• Ensure partners receive best customer experience possible.
• Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a 'never lose a subscription' approach.
• Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
• Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
• KPI's for the role are ongoing partner NRR within the aligned territory.
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you'll bring

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
• Bachelor’s degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.

Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
• Excellent written English and native in German

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