German & Spanish Speaking Customer Service Agents | Valencia

FH Collective Academy; Valencia; Presencial; EUR 19.000 - 23.000; Jornada completa

Descripción de la vacante

FH Collective Academy in Valencia, Spain, is seeking a German-speaking Customer Service Agent with Spanish at B2 level to join our on-site team. The role offers a 3-month temporary contract with potential for permanent placement and a shift-based schedule including evenings.

You will handle customer inquiries in German, use Spanish as required, and strive to deliver high-quality service while working in a dynamic, collaborative environment.

Formación

• Fluent German required.
• B2 level Spanish required.
• Excellent verbal and written communication skills.
• Customer-oriented mindset is essential.
• Strong interpersonal and problem-solving abilities.
• Ability to work in a fast-paced customer service environment.
• Willingness to work both morning and afternoon shifts.

Responsabilidades

• Handle customer requests and inquiries professionally.
• Communicate with customers in German.
• Use Spanish at B2 level as required for the role.
• Understand customer needs and provide appropriate solutions.
• Ensure clear, accurate and professional communication throughout interactions.
• Follow established customer service procedures and guidelines.
• Contribute to a positive customer experience and high service quality.
• Work effectively within a team and adapt to shift schedules.

Conocimientos

German

Spanish (B2)

Communication skills

Customer-oriented

Teamwork

Flexibility

Descripción del empleo

German & Spanish Speaking Customer Service Agents | Valencia

We are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia, Spain.

If you enjoy communicating with customers, solving problems and providing a high-quality service experience, this could be a great opportunity for you!

Job Details

• Location: Valencia, Spain
• Work Model: On-site
• Position: Customer Service Agent
• Languages: German + Spanish B2
• Contract: Temporary for the first 3 months, with the possibility of becoming permanent afterwards
• Salary: €21,000 gross/year + €1,200 annual SRV bonus
• Schedule: Shift-based
• Afternoon Shift: 15:00–00:00
• Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shifts

Your Responsibilities

As a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.

Your main responsibilities will include:

• Handling customer requests and inquiries in a professional manner
• Communicating with customers in German
• Using Spanish at B2 level as required for the role
• Understanding customer needs and providing appropriate solutions
• Ensuring clear, accurate and professional communication throughout each interaction
• Following established customer service procedures and guidelines
• Contributing to a positive customer experience and high service quality
• Working effectively within a team and adapting to different shift schedules

Requirements

• Fluent German
• B2 level of Spanish
• Excellent verbal and written communication skills
• Customer-oriented mindset
• Strong interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced customer service environment
• Flexibility to work both morning and afternoon shifts
• Availability to work on-site in Valencia
• Full-time availability

Training

Full training will be provided before starting the role.

Training availability is required according to the following schedule:

• First 3 weeks: 09:00–15:00
• Following period: 09:00–16:00
• Final week: 09:00–17:00

Candidates should be fully available throughout the training period.

Contract & Career Opportunity

The position initially starts with a 3-month temporary contract, with the intention of converting it into a permanent contract afterwards.

The role requires flexibility, as there will be an equal balance between morning and afternoon shifts.

Application Process

As part of the initial application process, candidates will be asked to provide:

• A video recording in German
• A handwritten cover letter

Candidates who successfully pass the initial screening will then proceed to a final interview with the hiring team.

Compensation

• €21,000 gross annual base salary
• €1,200 annual SRV bonus
• Total potential annual compensation: up to €22,200 gross, depending on eligibility for the bonus