German Customer Service Representative – Madrid & Valencia

Hiring International; Madrid; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Paid training

Career development

Modern office

Long-term employment

Multicultural teams

Dynamic workplace culture

Job summary

Hiring International is hiring German-speaking Customer Service Representatives for onsite roles in Madrid and Valencia, Spain. The positions require native or C2 German and Spanish at least B2, and are full-time with onsite work.

Responsibilities include handling inquiries via phone, email, and chat, delivering professional support, and maintaining CRM records. The role emphasizes customer satisfaction in an international setting with training provided and career growth opportunities.

Qualifications

• Native or C2 level German language proficiency.
• Spanish level B2 or higher.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset and problem-solving abilities.
• Ability to work onsite in Madrid or Valencia.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist German-speaking customers with professionalism and empathy.
• Resolve customer inquiries efficiently and accurately.
• Maintain a high level of customer satisfaction.
• Work closely with internal departments to ensure smooth case handling.
• Keep accurate records in internal systems and CRM tools.

Skills

German language

Spanish language

Customer service

Communication skills

Job description

German Customer Service Representative – Madrid & Valencia, Spain (Onsite)

Locations: Madrid & Valencia, Spain

Employment Type: Full-time | Onsite

Language Requirements: Native / C2 German + Spanish B2

We are currently hiring German-speaking Customer Service Representatives for exciting onsite opportunities in Madrid and Valencia.

If you are passionate about customer experience, enjoy working in an international environment, and want to build your career in one of Europe's most vibrant countries, this opportunity is for you.

What We Offer

• Competitive salary package
• Attractive monthly performance bonuses
• Full-time onsite contracts in Madrid or Valencia
• Paid training from day one
• Career development opportunities within an international company
• Modern office environment and multicultural teams
• Long-term stable employment
• Health insurance and additional company benefits
• Dynamic and supportive workplace culture

Your Responsibilities

• Provide high-quality customer support via phone, email, and chat
• Assist German-speaking customers with professionalism and empathy
• Resolve customer inquiries efficiently and accurately
• Maintain a high level of customer satisfaction
• Work closely with internal departments to ensure smooth case handling
• Keep accurate records in internal systems and CRM tools

What We're Looking For

• Native or C2 level German speaker
• Spanish level B2 or higher
• Good communication and interpersonal skills
• Customer-oriented mindset and problem-solving abilities
• Ability to work onsite in Madrid or Valencia
• Previous customer service experience is a plus, but not mandatory
• Positive attitude and team spirit

Why Spain?

Spain offers an outstanding quality of life, sunny weather, vibrant culture, and an international lifestyle. Whether you choose the energy of Madrid or the coastal charm of Valencia, this is a fantastic opportunity to combine career growth with an amazing living experience.