Customer Service Agent - Madrid, Spain

Velenosi&Meredith; Barcelona; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Onboarding program

Training provided

Permanent contract path

Job summary

Velenosi&Meredith is seeking a Customer Service Agent who is fluent in German and Spanish to deliver exceptional support from Madrid. This on-site role includes a comprehensive onboarding program and a path to permanent employment after a 3-month temporary period.

You will handle inquiries via phone, email, or chat, logging details in internal systems and working with the team to hit service targets. Training scales in the first month to ensure you excel in the role.

Qualifications

• Fluent German and Spanish required.
• Willingness to work on-site in Madrid and complete the 5-week training.
• Full-time availability

Responsibilities

• Provide high-quality customer support via phone, email, or chat in German and Spanish.
• Resolve customer inquiries efficiently with a professional attitude.
• Log interactions and look up customer information in internal systems.
• Collaborate with the team to meet daily service targets.

Skills

German language

Spanish language

Customer service

Communication

Tools

CRM systems

Job description

Job Title: Customer Service Agent (German & Spanish Speaking)

Location: Madrid, Spain

Work Model: On-site

Salary: €22,800 gross base salary/year + €1,200 annual SRV bonus

Contract Type: 3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity

Join a thriving multinational company in the heart of Madrid, Spain! We are seeking fluent German and Spanish-speaking Customer Service Agents to deliver exceptional support to our growing customer base. Madrid is a vibrant capital city known for its rich culture, history, and lively atmosphere - making it an incredible place to build your career. No prior experience? No problem. We provide comprehensive, fully paid training to ensure you have all the tools and knowledge you need to succeed.

What You Will Do

• Provide high-quality customer support via phone, email, or chat in both German and Spanish.
• Resolve customer inquiries efficiently, maintaining a professional and helpful attitude.
• Navigate internal systems to log interactions and look up customer information.
• Collaborate with your team to meet daily service targets.

Schedule & Shifts

• Regular Schedule: Rotational 8-hour blocks primarily focused on morning shifts (e.g., 7:00 AM - 3:00 PM or 8:00 AM - 4:00 PM). The role involves working shifts with an equal balance between morning and afternoon schedules.
• Training Period: Mandatory attendance is required for the onboarding training program. Training hours scale over the first month as follows:
  • Weeks 1-3: 9:00 AM - 3:00 PM
  • Week 4: 9:00 AM - 4:00 PM
  • Week 5: 9:00 AM - 5:00 PM

What We Are Looking For

• Language Skills: Professional fluency or native-level proficiency in German.
• Language Skills: Professional fluency or native-level proficiency in Spanish.
• Availability: Ability to work full-time on-site in Madrid and commit to the initial 5-week training schedule.
• Communication: Strong communication skills and a passion for helping others.

Compensation & Benefits

• Base Salary: €22,800 gross per year.
• Bonus: €1,200 annual SRV bonus.
• Career Growth: Initial 3-month contract with a clear path to a permanent contract based on performance.
• Onboarding: Comprehensive initial training program.

Eligibility: ONLY EU Citizens or holders of a valid Spain residence/work permit (No visa sponsorship).