Customer Service Agent - Valencia, Spain

Velenosi&Meredith; Valencia; On-site; EUR 21,000 - 22,000; Part time

Benefits offered by this job

Comprehensive paid training

Permanent contract path

Job summary

Velenosi&Meredith in Valencia, Spain is hiring a Customer Service Agent fluent in German and Spanish to provide exceptional support to our growing client base. This on-site role includes comprehensive paid training to ensure you have all the tools to succeed.

Initially a 3-month temporary contract with a strong potential to convert to permanent, the position offers a base salary of €21,000 per year plus a €1,200 SRV bonus and regular afternoon shifts.

Qualifications

• Fluency in German and Spanish
• Willingness to work on-site in Valencia
• Training provided if no prior experience

Responsibilities

• Provide high-quality customer support via phone, email, or chat in German and Spanish.
• Log interactions and look up customer information in internal systems.
• Resolve inquiries professionally and promptly to meet service targets.
• Collaborate with team to achieve daily performance goals.

Skills

German language

Spanish language

Customer service

Job description

Job Title: Customer Service Agent (German & Spanish Speaking)

Location: Valencia, Spain

Work Model: On-site

Salary: €21,000 gross base salary/year + €1,200 annual SRV bonus

Contract Type: 3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity

Join a thriving multinational company in the heart of Valencia, Spain! We are seeking fluent German and Spanish-speaking Customer Service Agents to deliver exceptional support to our growing customer base. Valencia is a vibrant capital city known for its rich culture, history, and lively atmosphere—making it an incredible place to build your career. No prior experience? No problem. We provide comprehensive, fully paid training to ensure you have all the tools and knowledge you need to succeed.

What You Will Do

• Provide high-quality customer support via phone, email, or chat in both German and Spanish.


• Resolve customer inquiries efficiently, maintaining a professional and helpful attitude.


• Navigate internal systems to log interactions and look up customer information.


• Collaborate with your team to meet daily service targets.

Schedule & Shifts

• Regular Schedule: Rotational 8-hour blocks primarily focused on afternoon shifts. The role involves working shifts with an equal balance between morning and evening schedules.


• Training Period: Mandatory attendance is required for the onboarding training program.

What We Are Looking For

• Language Skills: Professional fluency or native-level proficiency in German.


• Language Skills: Professional fluency or native-level proficiency in Spanish.


• Availability: Ability to work full-time on-site in Valencia and commit to the initial 5-week training schedule.


• Communication: Strong communication skills and a passion for helping others.

Compensation & Benefits

• Base Salary: €21,000 gross per year.


• Bonus: €1,200 annual SRV bonus.


• Career Growth: Initial 3-month contract with a clear path to a permanent contract based on performance.


• Onboarding: Comprehensive initial training program.

Application Process

1. Initial Filter: Review of your resume against language requirements.


2. Skills Assessment: Qualified candidates will be asked to submit a short video recording in German and a handwritten cover letter.


3. Final Interview: A final round interview conducted by our hiring team.

Eligibility: ONLY EU Citizens or holders of a valid Spain residence/work permit (No visa sponsorship).