German + Spanish Speaking Customer Service Agent

FH Collective - Academy; Madrid; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

FH Collective - Academy in Madrid seeks German and Spanish-speaking Customer Service Agents to join our on-site support team. You will assist customers using fluent German and Spanish communication.

The role offers a base salary of €22,800 gross per year plus a €1,200 SRV bonus, shift-based hours, comprehensive training, and an initial 3-month temporary contract with the aim of converting to permanent. Applicants must be fluent in German and Spanish, have strong communication skills, and be

Qualifications

• Fluent German
• Fluent Spanish
• Strong communication skills
• Customer-oriented and professional approach
• Availability to work on-site in Madrid
• Flexibility to work shifts

Responsibilities

• Provide customer support and assistance
• Communicate with customers in German and Spanish
• Handle customer inquiries in a professional and solution-oriented manner
• Ensure a high level of customer satisfaction
• Follow the required processes and procedures

Skills

German

Spanish

Job description

Location: Madrid, Spain

Work Model: On-site

Languages: German + Spanish

Salary: €22,800 gross/year + €1,200 annual SRV bonus

Schedule: Shifts between 07:00–16:00, 8-hour shifts

About The Role

We are looking for German and Spanish-speaking Customer Service Agents to join a customer support team in Madrid. You will provide professional assistance to customers while using your fluent German and Spanish communication skills.

Your Responsibilities

• Provide customer support and assistance
• Communicate with customers in German and Spanish
• Handle customer inquiries in a professional and solution-oriented manner
• Ensure a high level of customer satisfaction
• Follow the required processes and procedures

Requirements

• Fluent German
• Fluent Spanish
• Strong communication skills
• Customer-oriented and professional approach
• Availability to work on-site in Madrid
• Flexibility to work shifts

What We Offer

• €22,800 gross annual base salary
• €1,200 annual SRV bonus
• Comprehensive training
• Initial 3-month temporary contract, with the intention to convert to a permanent contract
• Shift-based schedule
• Multiple start dates available

Training

Training is mandatory and will take place:

• First 3 weeks: 09:00–15:00
• Following period: 09:00–16:00
• Final week: 09:00–17:00

The application process also includes a German video recording and a handwritten cover letter.