German + Spanish Speaking Customer Service Agent

FH Collective Academy; Madrid; On-site; EUR 24,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Temporary contract

Permanent opportunity

Shift-based schedule

Multiple start dates

Job summary

FH Collective Academy in Madrid is seeking a German and Spanish-speaking Customer Service Agent to join our on-site team. You will deliver professional customer support in both languages, handling inquiries and ensuring satisfaction.

The role requires fluency in German and Spanish, strong communication skills, and on-site availability in Madrid. A 3-month temporary contract with potential for permanent placement accompanies comprehensive training and a shift-based schedule.

Qualifications

• Fluent German and Spanish required.
• Strong communication skills.
• Customer-oriented and professional.
• On-site availability in Madrid.

Responsibilities

• Provide customer support and assistance.
• Communicate with customers in German and Spanish.
• Handle customer inquiries in a professional, solution-oriented manner.
• Ensure a high level of customer satisfaction.
• Follow required processes and procedures.

Skills

German

Spanish

Strong communication

Customer-oriented

Job description

German + Spanish Speaking Customer Service Agent

Location: Madrid, Spain
Work Model: On-site
Languages: German + Spanish
Salary: €22,800 gross/year + €1,200 annual SRV bonus
Schedule: Shifts between 07:00–16:00, 8-hour shifts

About the Role

We are looking for German and Spanish-speaking Customer Service Agents to join a customer support team in Madrid. You will provide professional assistance to customers while using your fluent German and Spanish communication skills.

Your Responsibilities

• Provide customer support and assistance
• Communicate with customers in German and Spanish
• Handle customer inquiries in a professional and solution-oriented manner
• Ensure a high level of customer satisfaction
• Follow the required processes and procedures

Requirements

• Fluent German
• Fluent Spanish
• Strong communication skills
• Customer-oriented and professional approach
• Availability to work on-site in Madrid
• Flexibility to work shifts

What We Offer

• €22,800 gross annual base salary
• €1,200 annual SRV bonus
• Comprehensive training
• Initial 3-month temporary contract, with the intention to convert to a permanent contract
• Shift-based schedule
• Multiple start dates available

Training

Training is mandatory and will take place:

• First 3 weeks: 09:00–15:00
• Following period: 09:00–16:00
• Final week: 09:00–17:00

The application process also includes a German video recording and a handwritten cover letter.