Customer Service Agent (German & Spanish Speaking) - Madrid, Spain

Cross Border Talents; Barcelona; Presencial; EUR 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial training

Path to permanent contract

Onboarding program

Resumo da oferta

Cross Border Talents is hiring a Customer Service Agent in Madrid who speaks German and Spanish. This on-site role begins with a 3-month temporary contract, with a strong intention to convert to permanent based on performance.

The package includes a base salary of €22,800 per year plus a €1,200 SRV bonus, and a comprehensive paid training program to ensure you have the tools to succeed. You will handle multi-channel customer inquiries in both German and Spanish, working shifts with a regular

Qualificações

• Fluency in German required.
• Fluency in Spanish required.
• Ability to deliver high-quality customer service.

Responsabilidades

• Provide customer support via phone, email, or chat in German and Spanish.
• Resolve inquiries professionally and efficiently.
• Log interactions in internal systems and retrieve customer info.
• Collaborate with the team to meet daily service targets.

Conhecimentos

German

Spanish

Descrição da oferta de emprego

Job Title

Customer Service Agent (German & Spanish Speaking)

Location

Madrid, Spain

Work Model

On-site

Salary

€22,800 gross base salary/year + €1,200 annual SRV bonus

Contract Type

3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity

Join a thriving multinational company in the heart of Madrid, Spain! We are seeking fluent German and Spanish-speaking Customer Service Agents to deliver exceptional support to our growing customer base. Madrid is a vibrant capital city known for its rich culture, history, and lively atmosphere—making it an incredible place to build your career. No prior experience? No problem. We provide comprehensive, fully paid training to ensure you have all the tools and knowledge you need to succeed.

What You Will Do

• Provide high-quality customer support via phone, email, or chat in both German and Spanish.
• Resolve customer inquiries efficiently, maintaining a professional and helpful attitude.
• Navigate internal systems to log interactions and look up customer information.
• Collaborate with your team to meet daily service targets.

Schedule & Shifts

• Regular Schedule: Rotational 8-hour blocks primarily focused on morning shifts (e.g., 7:00 AM – 3:00 PM or 8:00 AM – 4:00 PM). The role involves working shifts with an equal balance between morning and afternoon schedules.
• Training Period: Mandatory attendance is required for the onboarding training program. Training hours scale over the first month as follows:
  • Weeks 1–3: 9:00 AM – 3:00 PM
  • Week 4: 9:00 AM – 4:00 PM
  • Week 5: 9:00 AM – 5:00 PM

What We Are Looking For

• Language Skills: Professional fluency or native-level proficiency in German.
• Language Skills: Professional fluency or native-level proficiency in Spanish.
• Availability: Ability to work full-time on-site in Madrid and commit to the initial 5-week training schedule.
• Communication: Strong communication skills and a passion for helping others.

Compensation & Benefits

• Base Salary: €22,800 gross per year.
• Bonus: €1,200 annual SRV bonus.
• Career Growth: Initial 3-month contract with a clear path to a permanent contract based on performance.
• Onboarding: Comprehensive initial training program.

Eligibility

Eligibility: ONLY EU Citizens or holders of a valid Spain residence/work permit (No visa sponsorship).