Front Office Supervisor

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Front Office Supervisor to lead the reception team and ensure smooth front desk operations at the Mallorca property.

You will supervise check-in/check-out, liaise with other departments, and support onboarding of new colleagues while upholding brand standards and guest satisfaction.

Formación

• Minimum 1–2 years of experience in a luxury hotel or high-end hospitality.
• Good knowledge of hotel management systems (Opera, Fidelio, HMS, or similar).
• Excellent communication in English and Spanish; other languages are a plus.
• Willingness to work in shifts (day, afternoon, night).

Responsabilidades

• Ensure a flawless check-in and check-out process.
• Take care of guests throughout their stay.

Conocimientos

Front office experience

Bilingual English/Spanish

Shift flexibility

IT proficiency

Guest service

Herramientas

Opera PMS

Fidelio PMS

HMS

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aFront Office Supervisorto join ourFront Officeteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca,astheFront Office Supervisor, you willbe responsible forsupervising and supporting the reception team, always ensuring smooth front desk operations.

AsFront Office Supervisor, you willberesponsibleforthe following duties

• Ensure a flawless check-in and check-out process.
• Take care of guests throughout their stay.
• Liaise effectively with other hotel departments to guaranteeseamlessguest experience.
• Supervise and support the reception team, ensuring smooth front desk operations.
• Monitor and ensure adherence to SOPs and brand standards,maintainingconsistency in guest interactions.
• Support the training and onboarding of new colleagues, fostering a positive and professional work environment.
• Execute administrative tasks related to the operation of the reception.
• Perform any other reasonable duties as required by the Front Office Manager.

AsFront Office Supervisor,weexpectfrom you

• Minimum1-2years of experience within a luxury hotel or high-end hospitality environment.
• Good knowledge of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).
• Effective communication skills in English and Spanish (additionallanguages are a plus).
• Willingness and flexibility to work in shifts (day, afternoon, and night).
• Well-groomed appearance, adhering to the hotel's grooming standards.
• Good IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
• An independent and proactive approach.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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