Waiter/ess

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay complimentary nights

Learning & Development programmes

Health & wellness benefits

Descripción de la vacante

Mandarin Oriental Punta Negra in Mallorca is seeking an In-Room Dining Waiter to join our Food & Beverage team. You will deliver exceptional in-room dining service, ensure accuracy of orders, and uphold the luxury standards of the Mandarin Oriental brand.

Experience in in-room dining or luxury hospitality is preferred. The role emphasizes guest satisfaction, teamwork, and a warm, professional presence with guests throughout the service experience.

Formación

• Clear and effective communication with guests and colleagues.
• Strong teamwork and proactive support for operational tasks.
• Attention to guest needs and body language to anticipate requirements.
• Warm, friendly, and professional approach during in-room dining service.

Responsabilidades

• Understand in-room dining menu and beverage offerings; explain to guests when needed.
• Prepare mise-en-place for each shift and ensure timely service.
• Take and deliver guest orders accurately and courteously.
• Deliver dishes in accordance with hotel standards and care for equipment.
• Assist in processing payments (MOHG Gift Cards and non-cash methods).
• Maintain in-room dining equipment and stock for service.

Conocimientos

Communication

Teamwork

Guest focus

Service excellence

Educación

Degree in Hospitality Management or similar

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for anInRoomDiningWaiterto join ourFood & BeverageTeam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, as the IRD Waiter you willberesponsibleforperforming all operational tasks and duties related to in-room dining service under the guidance of the respective managers and supervisors. Your primaryobjectiveis to ensure that all food and beverage orders are delivered efficiently, accurately, and in line with Mandarin Oriental service standards, while creating a memorable and satisfying experience for every guest.

AsIRDWaiter,you willberesponsibleforthe following duties:

• Have a good understanding of the in-room dining menu and beverageofferings andbe able to clearly explain them to guests ifrequired.

• Ensure all miseenplace is prepared for each shift, including organizing trays, condiments, and in-room service equipment, to provide efficient andtimelyservice.

• Accurately take and deliver guest orders following the hotel’s standards and in a courteous and professional manner.

• Carry out all tasks in a friendly, efficient, and attentive way,anticipatingguest needs.

• Assistin processing payments, including MOHG Gift Cards and other non-cash methods.

• Ensure all dishes are delivered and presented in compliance with hotel standards and in perfect condition.

• Maintain all in-room dining equipment and utensils in good condition, performing daily care and cleaning duties.

• Assistin collecting and arranging stock required for in-room dining, including linen, beverages, and other items.

• Keep productknowledge up to date and inform management or kitchen colleagues of any special guest preferences or dietary restrictions.

• Support colleagues and other outlets ifrequired, ensuring a smooth and seamless service experience.

AsIRDWaiter, weexpectyou:

Experience and education

• Previousexperience in in-room dining, food & beverage service, or similar hospitalityrole ispreferred.

• Experience in luxury hospitality is an advantage.

• Degreein Hospitality Management or similar is aplusy.

Technical Skills

• Communicate clearly and effectively with colleagues and supervisors to ensure smooth operations and avoid misunderstandings.

• Be a committed team player, proactively supporting colleagues in operational tasks.

• Pay close attention to guest needs and body language toanticipaterequirements and consistently provide exceptional service.

• Maintain a warm, friendly, and professional approach with every guest.

• Create memorable moments for guests during in-room dining service.

• Ensure guest satisfaction from order placement to delivery, adhering to Legendary Quality Experiences (LQEs) and service standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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