Receptionist

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay

Health & Colleague Wellness

Learning & Development

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Receptionist to join our Front Office team. You will ensure flawless check-in and check-out, attend guest requests, and coordinate with housekeeping, maintenance and concierge to deliver outstanding service.

The ideal candidate communicates well in English and Spanish, is well-groomed, flexible to shifts (day, afternoon, night), and proficient with Windows, MS Office, and PMS systems such as Opera or Fidelio.

Formación

• Previous experience in the same role is preferred.
• Basic IT skills with Windows OS and MS Office.
• Familiarity with HMS, Opera, Fidelio, or similar PMS.

Responsabilidades

• Ensure smooth and efficient guest arrivals and departures.
• Provide attentive service and address guest needs throughout their stay.
• Handle reception-related paperwork, booking systems, and guest records.
• Perform other tasks as assigned by the Front Office Manager.
• Answer calls and emails, provide information and assisting with guest requests.
• Communicate with housekeeping, maintenance, and concierge to ensure guest satisfaction.
• Manage guest payments, issue invoices, and handle billing inquiries.
• Follow hotel security procedures, including verifying guest identification and safeguarding personal data.
• Handle and resolve guest complaints or concerns in a professional and timely manner.
• Ensure the reception area is clean, welcoming, and organized.
• To perform any other reasonable duties as required by the Front Office Manager.

Conocimientos

English

Spanish

Communication

Guest service

Herramientas

Windows OS

Microsoft Office

Opera PMS

Fidelio PMS

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aReceptionistto join ourFront Officeteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca,astheReceptionist, you willbe responsible forensuring a flawless check-in/check-out process.

AsReceptionist, you willberesponsibleforthe following duties:

• Ensure smooth and efficient guest arrivals and departures.
• Provide attentive service and address guest needs throughout their stay.
• Handle reception-related paperwork, booking systems, and guest records.
• Perform othertasks asassigned by the Front Office Manager.
• Answer calls and emails, provideinformationandassistingwith guest requests.
• Communicate with housekeeping, maintenance, and concierge to ensure guest satisfaction.
• Manage guest payments, issue invoices, and handle billing inquiries.
• Follow hotel security procedures, including verifying guest identification and safeguarding personal data.
• Handle and resolve guest complaints or concerns in a professional andtimelymanner.
• Ensure the reception area is clean, welcoming, and organized.
• To perform any other reasonable duties as required by the Front Office Manager.

AsReceptionist, weexpectfrom you:

Experience and education

• Previousexperience in the same role is preferred.

Technical Skills

• Effective communication skills in English and Spanish (additionallanguages are a plus).
• Willingness and flexibility to work in shifts (day, afternoon, and night).
• Well-groomed appearance, adhering to the hotel's grooming standards.
• Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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