Front Office Supervisor

Mandarin Oriental; Palma; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra, Mallorca is seeking a Front Office Supervisor to lead the reception team and ensure a flawless guest experience.

Based at Punta Negra, the role requires English and Spanish, shift flexibility, and a proactive, well-groomed approach to delivering luxury service in a vibrant resort environment.

Formación

• 2–3 years of experience in a luxury hotel or high-end hospitality.
• Knowledge of HMS, Opera, Fidelio or similar PMS.
• Strong English and Spanish communication skills.
• Willingness to work in day, afternoon and night shifts.
• Well-groomed appearance per hotel standards.
• Proficient IT skills: Windows, Word, Excel, Outlook.
• Independent and proactive approach.

Responsabilidades

• Ensure a flawless check-in and check-out process.
• Attend to guests throughout their stay.
• Coordinate with other departments to guarantee a seamless guest experience.
• Supervise and support the reception team.
• Monitor adherence to SOPs and brand standards.
• Assist training and onboarding of new colleagues.
• Handle reception-related administrative tasks.
• Perform other duties as directed by the Front Office Manager.

Conocimientos

Communication skills

English & Spanish

IT skills

Independent & proactive

Shift flexibility

Herramientas

Opera

Fidelio

HMS

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Front Office Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Front Office Supervisor, you will be responsible for supervising and supporting the reception team, always ensuring smooth front desk operations.

Responsibilities

• Ensure a flawless check‑in and check‑out process.
• Take care of guests throughout their stay.
• Liaise effectively with other hotel departments to guarantee a seamless guest experience.
• Supervise and support the reception team, ensuring smooth front desk operations.
• Monitor and ensure adherence to SOPs and brand standards, maintaining consistency in guest interactions.
• Support the training and onboarding of new colleagues, fostering a positive and professional work environment.
• Execute administrative tasks related to the operation of the reception.
• Perform any other reasonable duties as required by the Front Office Manager.

Qualifications

• Minimum 2-3 years of experience within a luxury hotel or high‑end hospitality environment.
• Good knowledge of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).
• Effective communication skills in English and Spanish (additional languages are a plus).
• Willingness and flexibility to work in shifts (day, afternoon, and night).
• Well‑groomed appearance, adhering to the hotel's grooming standards.
• Good IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
• An independent and proactive approach.

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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