Sales Coordinator

Mandarin Oriental Hotel Group Limited; Palma; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Sales Coordinator to join our Sales & Marketing team. You will manage bedroom bookings, ensure smooth interdepartmental coordination, and focus on guest satisfaction to drive repeat stays.

You will adhere to sales policies, maximize revenue, and support sales operations with administrative tasks. Based at Mallorca, you will work closely with Reservations, F&B, and Front Office, upsell services, prepare VIP arrivals, and participate in BEO

Formación

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Certification or training in Sales & Marketing or Hotel Management is highly valued.
• One-year previous experience in a sales coordination or hotel operations role.
• Experience with group bookings, reservations, and managing client relationships.

Responsabilidades

• Receive handover from Sales Department once booking is confirmed to coordinate group program with relevant hotel departments.
• Coordinate booking requirements while in-house and upsell additional services to ensure MOHG service levels.
• Ensure all necessary information is obtained prior to guest arrival.
• Enter rooming lists and monitor group reservations made via online booking codes.
• Work closely with Reservations for direct call-in bookings.
• Book outside sources requested by clients, within reason.
• Liaise with F&B and Reservations to ensure smooth coordination.
• Prepare VIP Booking arrival and Group Resume, forwarding to departments at least one week prior.
• Review group arrival and accommodation details with Front Office and operations 72 hours before arrival.
• Meet and assist clients, travel agencies, and other partners.
• Attend BEO meetings, presenting confirmed groups and revised BEOs.
• Maintain an up-to-date filing system for booking enquiries and releases space when needed.
• Handle site inspections, fam-trips, and client meetings with the Sales Team.
• Help quote and convert group and individual bookings as needed.
• Maintain knowledge of hotel rates, room types, and competition.
• Maximize upselling opportunities for room rates and additional services.

Educación

Bachelor's degree in hospitality management, business administration, or related field

Herramientas

Opera

Fidelio

CRM tools

Microsoft Office Suite

PMS knowledge

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aSales Coordinatorto join ourSales & Marketingteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca,astheSalesCoordinator, you willbe responsible formanagingbedroom bookings, ensuringsmooth interdepartmental coordination, and focusingon guest satisfaction to drive repeat stays. Youwilladhere to sales policies, maximize revenue, follow billing procedures, and foster strong client relationships whileassistingthe Sales Team with administrative tasks to support sales operations.

AsSales Coordinator, you willberesponsibleforthe following duties:

• To receivehandoverfromSalesDepartment once booking is confirmed to coordinategroupprogram with relevant hotel departments.
• To coordinate booking requirements while in-house and upselladditionalservices to ensure MOHG service levels.
• To ensure all necessary information is obtained prior to guest arrival.
• To enter rooming lists and monitor group reservations made via online booking codes.
• To work closely with Reservations for direct call-in bookings.
• To book outside sources requested by clients, within reason.
• To liaise with F&B and Reservations to ensure smooth coordination.
• To prepare VIP Booking arrival and Group Resume,forwardingto departments at least one week prior.
• Toreviewgroup arrival and accommodation details with Front Office and operations72 hoursbefore arrival.
• To meet andassistclients, travel agencies, and other partners.
• To attendBEO meetings,presentingconfirmed groups and revised BEOs.
• Tomaintainan up-to-date filing system for booking enquiries andreleasespace when needed.
• To handle site inspections,fam-trips, and client meetings with the Sales Team.
• To help quote and convert group and individual bookings as needed.
• Tomaintainknowledge of hotel rates, room types, and competition.
• To maximize upselling opportunities for room rates andadditionalservices.

AsSales Coordinator, weexpectfrom you:

Experience and education

• Bachelor’s degree in hospitality management,businessadministration, ora relatedfield.
• Certification or training in Sales & Marketing or Hotel Managementis highly valued.
• One-yearpreviousexperience in a sales coordination or hotel operations role, preferably in the hospitality industry.
• Experience with group bookings, reservations, and managing client relationshipsis highly valued.

Technical Skills

• Familiarity with hotel property management systems (PMS) and booking platforms.
• Experience in coordinating with multiple departments such as F&B, Reservations, and Front Office.
• Proficiencyin Hotel Property Management Systems (PMS) like Opera, Fidelio, or similar software.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with online booking platforms and reservation systems.
• Experience with Customer Relationship Management (CRM) tools for managing client interactions.
• Ability to create and manage reports, spreadsheets, and presentations.
• Basic understanding of revenue management systems and sales reporting tools.
• Ability to use event management software for group booking coordination (e.g., Delphi, Cvent).
• Strong background in customer service, sales, and administration support.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleaguesdo,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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