Guest Relations Agent

Mandarin Oriental Hotel Group Limited; España; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra, Mallorca seeks a Guest Relations Agent to join the Guest Relations team. You will engage with guests throughout their stay, identify preferences and ensure a memorable experience.

The role requires coordinating with departments to deliver seamless service and maintaining up-to-date guest profiles in the PMS. We value strong English and Spanish communication, willingness to work in shifts, and a polished appearance.

Formación

• Previous experience in the same role is preferred.
• Excellent communication skills in English and Spanish.
• Willingness to work in shifts (day, afternoon, and night).
• Well-groomed appearance and professional conduct.
• Basic IT skills, with proficiency in Windows and MS Office; familiarity with hotel PMS (e.g., HMS, Opera, Fidelio).

Responsabilidades

• Coordinate and communicate guest preferences with all relevant departments to ensure seamless service.
• Monitor and update guest profiles in the PMS system with accurate records of preferences and past experiences.
• Prepare personalized letters for guest arrivals.
• Conduct courtesy calls to long-stay guests and those celebrating special occasions.
• Maintain an extremely high standard of personal hygiene, behavior, and grooming.
• Perform any other reasonable duties as required by the Guest Relations Manager.

Conocimientos

English

Spanish

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Guest Relations Agent to join our Guest Relations team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Guest Relations Agent, you will be responsible for engaging with guests throughout their stay, identifying their preferences and ensuring a memorable experience.

As a Guest Relations Agent, you will be responsible for the following duties:

• To coordinate and communicate guest preferences with all relevant departments to ensure seamless service.
• To monitor and update guest profiles in the PMS system, ensuring accurate records of preferences and past experiences.
• To prepare personalized letters for the guest arrivals.
• To conduct courtesy calls to long‑stay guests and those celebrating special occasions, ensuring exceptional experiences.
• To ensure and maintain an extremely high standard of personal hygiene, behavior, and grooming standards.
• To perform any other reasonable duties as required by the Guest Relations Manager.

As a Guest Relations Agent, we expect from you:

Experience and education

• Previous experience in the same role is preferred.

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus).

• Willingness and flexibility to work in shifts (day, afternoon, and night).

• Well‑groomed appearance, adhering to the hotel's grooming standards.

• Basic IT skills, with proficiency in Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook), and hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).

• Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?