Bartender

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Bartender to craft and serve high-quality beverages and provide exceptional service in our luxury hotel bar.

Based at the Punta Negra property, you will maintain bar operations, stock, discuss beverage offerings with guests, and contribute to memorable guest experiences in line with MOHG standards.

We value experience in luxury hospitality, strong communication, and teamwork; previous bar experience and knowledge of cocktails is preferred.

Formación

• Knowledge of luxury beverage service standards.
• Ability to anticipate guest needs and deliver personalized experiences.
• Excellent communication and teamwork skills.
• Professional presentation and warm demeanor.
• Familiarity with POS systems and standard bar procedures.
• Awareness of health, safety, and hygiene standards.

Responsabilidades

• Understand the outlet’s concept and beverage offerings; explain them to guests.
• Craft and serve cocktails, non-alcoholic drinks, wines, spirits, and beers to standard.
• Maintain bar mise en place; manage inventory daily.
• Assist Head of Bars with new cocktails and promotions.
• Keep bar areas clean and hygienic; manage fridge and storage.
• Handle POS operations and cashiering tasks as needed.
• Provide personalized, friendly service and upsell appropriately.
• Communicate guest preferences to ensure seamless service.

Conocimientos

Beverage service knowledge

Guest needs anticipation

Communication skills

Professional presentation

POS systems

Hygiene & safety awareness

Educación

Hospitality management degree

Herramientas

POS systems

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aBartenderto join ourFood & Beverageteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca,the Bartender is responsible for crafting and serving high-quality beverages, delivering exceptional service, and maintaining the bar area in pristine condition.

AsBartender,you willberesponsibleforthe following duties:

• Understanding the outlet’s concept and beverageofferings andconfidently explaining them to guests.
• Crafting and serving high-quality cocktails, non-alcoholic drinks, wines, spirits, and beers, garnishing them to standard and recommending drinks whenappropriate.
• Ensuring barmiseenplaceis prepared for efficient service,maintainingall ingredients, bottles, and equipment in order and checking inventory daily.
• Assisting theHead ofBarsin creating new cocktails, supporting menu promotions, and keeping product knowledge up to date.
• Maintaining cleanliness and hygiene of the bar and storage areas, including deep cleaning and proper fridge management.
• Handling POS operations, processing orders, and supporting cashiering tasks as needed.
• Delivering personalized, friendly service,observingguest needs, creating WOW moments, and ensuring satisfaction from arrival to departure in line withMOHG Legendary Quality Experiences (LQEs)andMOHGstandards.
• Communicating effectively with colleagues and management, proactively supporting the team, and reporting guest preferences to ensure seamless service.
• To carry out any additional duties requested by management related to hotel operational activities
• Follow the principle of the 5Ps “Proper Planning Prevents Poor Performance” at all times and in all activities
• Maintain extensive knowledge of cocktails, alcoholicbeveragesand non-alcoholic beverages
• Provide guidance across all outlets in coffee preparation and service, assisting when necessary
• Offer appropriate beverage suggestions based on guest preferences, promoting and upselling in a positive and friendly manner when suitable
• Maintain and organize appropriate stock levels, ensuring sufficient inventory for daily operations
• Ensure all glassware, chinaware and utensils required for beverage service are in proper condition at all times and record any breakages in the outlet breakage list
• Follow up on any maintenance issues affecting service
• Maintain beverage presentation and drink appearance standards at all times
• Work closely with managers, keeping them promptly and fully informed of all relevant bar matters
• Demonstrate strong teamwork by proactively supporting colleagues in operational tasks andassistingwith general table maintenance during bar and beverage service
• Engage proactively with guests on beverage-related matters, providing recommendations that suit their preferences and requirements

AsBartender, weexpectyou:

Experience and education

• Hold a degree in Hospitality Management or a related field.
• Have at least 2–3 years’ experience in a similar role.
• Previousexperience in luxury hospitalityis preferred.

Technical Skills

• Strong knowledge of luxury beverage service and hospitality standards.
• Ability toanticipateguest needs and deliver personalized, memorable experiences.
• Excellent communication and teamwork skills to ensure smooth operations.
• Professional presentation, warm demeanor, and passion for service.
• Familiarity with POS systems and standard bar procedures.
• Awareness of health, safety, and hygiene standards in all service areas.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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