Front Desk & Guest Services Specialist – On-site (Barcelona)

JLL; Laza; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

JLL in Barcelona is seeking a client-facing receptionist to provide front of house and reception services for the client directly. You will manage visitor arrivals, access control, calls, couriers, mail, and meeting room bookings while upholding Health and Safety policies and ensuring a tidy, welcoming reception area.

As part of the role you will email and coordinate with staff, support events, handle invoices and office supplies, and create guest badges as needed.

Responsabilidades

• Provide front of house and reception services for the client directly.
• Handling the client’s reception duties with care, commitment and always in a courteous manner. Managing and responding to the client’s customer’s requirements and requests to ensure a high level of customer support to the JLL clients.
• Anticipate, welcome and announce visitor arrivals.
• Management of visitor access cards and signing in.
• Telephone enquiries (internal & external).
• Distributing calls throughout the building, taking messages if necessary and e-mail relevant individuals without delay.
• Handle couriers and post deliveries and collections.
• Keep reception area neat and tidy.
• Book taxis in line with the client’s policy and procedures.
• Ensure all activities are carried out are in accordance with Health and Safety policies.
• Manage client requests via the ticket’s system in place.
• Support with events
• Note in exceptional circumstances there may be a requirement to assist with other ad hoc duties for the client off reception.
• Register incoming packages at the courier and in the local registry booklet / tablet, then send an email to the recipient employee.
• Issuance of packages and letters
• Keeping outgoing and incoming mail in a spreadsheet (excel)
• Check the list returned from the post office
• Preparing invoices for sending
• Receipt, handling, registration and storage of office supplies
• Office supplies warehouse management
• Creating a badge for guests, registering and accompanying them on arrival (if necessary)
• Booking of meeting rooms
• Order paper and envelopes to copy rooms
• Replacement of flipchart paper, whiteboard, felt-tip pen, clearing of whiteboard in the meeting rooms
• Location: On-site –Barcelona, ESP

Descripción del empleo

JLL in Barcelona is seeking a client-facing receptionist to provide front of house and reception services for the client directly. You will manage visitor arrivals, access control, calls, couriers, mail, and meeting room bookings while upholding Health and Safety policies and ensuring a tidy, welcoming reception area.

As part of the role you will email and coordinate with staff, support events, handle invoices and office supplies, and create guest badges as needed.