Guest Experience Leader – Front Desk & Welcome

W Barcelona; Barcelona; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

W Barcelona seeks an experienced Front Office Leader to oversee daily front desk operations and supervise staff across Bell/Door, Switchboard, and Guest Services. You will drive efficient check-in/out, staff development, and guest satisfaction while supporting department financial goals.

Requirements include 3-5 years in guest services or front desk and fluency in Spanish and English. The role emphasizes collaboration with management to maintain high service standards.

Formación

• 3-5 years of experience in guest services/front desk or related area.
• Must be fluent in both Spanish and English.

Responsabilidades

• Oversee day-to-day front desk operations to meet guest expectations and financial goals.
• Lead and coach Front Desk staff, ensuring staffing levels support service quality.
• Handle guest concerns, resolve issues, and communicate departmental goals clearly to the team.

Conocimientos

Fluent English

Fluent Spanish

Descripción del empleo

W Barcelona seeks an experienced Front Office Leader to oversee daily front desk operations and supervise staff across Bell/Door, Switchboard, and Guest Services. You will drive efficient check-in/out, staff development, and guest satisfaction while supporting department financial goals.

Requirements include 3-5 years in guest services or front desk and fluency in Spanish and English. The role emphasizes collaboration with management to maintain high service standards.