Lead Front Office & Guest Services

W Hotels; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

W Hotels Barcelona is seeking an experienced Front Office Manager to lead the Front Office team, including Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

You will collaborate with hotel management to optimize service standards, supervise staff, manage daily operations, and drive revenue while maintaining brand standards. Fluent in Spanish and English with 3-5 years in a related role preferred.

Formación

• 3-5 years of work experience in front desk, concierge, guest relations or related work area.
• Must be fluent in both Spanish and English.

Responsabilidades

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Conocimientos

Bilingual Spanish/English

Front desk experience

Descripción del empleo

W Hotels Barcelona is seeking an experienced Front Office Manager to lead the Front Office team, including Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

You will collaborate with hotel management to optimize service standards, supervise staff, manage daily operations, and drive revenue while maintaining brand standards. Fluent in Spanish and English with 3-5 years in a related role preferred.