French-Speaking Customer Support Specialist | Remote

Webfleet Solutions Spain S.L.; Barcelona; Hybrid; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Hybrid work option (3 days from home)

Home office allowance €500

Travel up to 40 days/year

Health/dental insurance

Job summary

Webfleet is seeking a Customer Support Specialist in Barcelona for a dynamic regional team serving France. You will identify, troubleshoot, and resolve customer issues across channels, keeping the customer at heart of every action.

The role emphasizes problem solving, CRM usage (Salesforce), and cross-department collaboration to deliver excellent support. The ideal candidate has prior customer support experience, strong written and spoken French and English skills, and a proactive,

Qualifications

• Experience in a similar role.
• Impeccable written and verbal communication in French and fluent English.
• Additional European languages are a plus (e.g., Spanish).
• Good interpersonal and customer service skills.
• Willingness to learn new products and technologies.
• Proactive and reactive with attention to detail under pressure.
• Ability to follow standard processes within service levels.
• Team player.
• Experience with CRM systems such as Salesforce is advantageous.

Responsibilities

• Provide product information and technical/administration support via phone and email.
• Offer customers a personalized experience and resolve issues while ensuring satisfaction.
• Proactively manage customer expectations.
• Update Salesforce CRM with relevant information.
• Collaborate cross-departmentally to provide complete, researched answers.

Skills

Fluent English

French fluency

Customer service

Problem solving

Team player

Tools

Salesforce

Job description

Webfleet is seeking a Customer Support Specialist in Barcelona for a dynamic regional team serving France. You will identify, troubleshoot, and resolve customer issues across channels, keeping the customer at heart of every action.

The role emphasizes problem solving, CRM usage (Salesforce), and cross-department collaboration to deliver excellent support. The ideal candidate has prior customer support experience, strong written and spoken French and English skills, and a proactive,