French-Speaking Customer Support Specialist — Remote

Webfleet; Barcelona; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Working from home up to 3 days a week

Home office setup €500

Travel abroad for 40 days/year

Birthday off

Health and dental insurance

Pension scheme

Lunch vouchers

LinkedIn Learning access

Gofluent language platform access

CALM mental health app access

Employee Assistance Program

Discount on Bridgestone tyres

AI-powered learning tools

Descrizione del lavoro

Webfleet in Barcelona is seeking a full-time Customer Support Specialist to join a dynamic team dedicated to the France region. Based in our Barcelona office, you will deliver technical and administrative support across multiple channels while keeping the customer at heart.

You will troubleshoot issues, update Salesforce, collaborate with cross-functional teams, and provide personalized experiences to ensure high satisfaction.

Competenze

• Proven experience in a similar customer support role.
• Impeccable written and verbal communication in French and fluent English.
• Additional European languages (e.g. Spanish) a plus.
• Strong interpersonal and problem-solving skills.
• Ability to learn new products quickly and work under pressure.

Mansioni

• Provide product information and effective technical and administration support through multiple channels (phone and email).
• Deliver personalized customer experiences, resolve issues, and maintain high satisfaction.
• Proactively manage customer expectations and document interactions in CRM.
• Collaborate with peers and other departments to provide accurate, researched responses.

Conoscenze

French

English

Customer service

Salesforce CRM

Strumenti

Salesforce

Descrizione del lavoro

Webfleet in Barcelona is seeking a full-time Customer Support Specialist to join a dynamic team dedicated to the France region. Based in our Barcelona office, you will deliver technical and administrative support across multiple channels while keeping the customer at heart.

You will troubleshoot issues, update Salesforce, collaborate with cross-functional teams, and provide personalized experiences to ensure high satisfaction.