German-Speaking Tech Support Specialist (Hybrid/Remote)

Webfleet Solutions Spain S.L.; Barcelona; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Remote work 3 days

Home office setup €500

Home office allowance

Work abroad days 40

Birthday leave

Health and dental insurance

Pension plan

Meal vouchers

Learning opportunities

Language learning platform

Employee assistance program

Job summary

Webfleet Solutions Spain S.L. in Barcelona seeks a Customer Support Specialist (German Speaker) to join a dynamic team of 13, reporting to the Regional Team Leader. You will identify, troubleshoot, and resolve customer issues efficiently across phone and email channels.

We value impeccable German and fluent English, CRM experience (Salesforce) is a plus, and a proactive, team-oriented mindset. This role offers hybrid work in Barcelona with opportunities to collaborate across regions.

Qualifications

• Proven experience in a similar customer support role.
• Impeccable written and verbal communication in German and fluent English.
• Strong interpersonal and customer service skills.
• Willingness to learn new products and technologies.
• Team player with collaborative mindset.
• CRM experience (Salesforce) is advantageous.

Responsibilities

• Provide product information and technical/administrative support via phone and email.
• Deliver personalized customer care and resolve issues to customer satisfaction.
• Proactively manage customer expectations.
• Update CRM with relevant customer interactions.
• Collaborate cross-departmentally to provide thorough responses.

Skills

German language

English language

Customer service

Salesforce

Tools

Salesforce

Job description

Webfleet Solutions Spain S.L. in Barcelona seeks a Customer Support Specialist (German Speaker) to join a dynamic team of 13, reporting to the Regional Team Leader. You will identify, troubleshoot, and resolve customer issues efficiently across phone and email channels.

We value impeccable German and fluent English, CRM experience (Salesforce) is a plus, and a proactive, team-oriented mindset. This role offers hybrid work in Barcelona with opportunities to collaborate across regions.