French-Speaking Customer Support Specialist — Remote

ES55 Webfleet Solutions Spain S.L.; Barcelona; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Home office setup allowance 500 euros

Home office monthly allowance

Health and dental insurance

Pension plan

Lunch vouchers

LinkedIn Learning access

Language learning through Gofluent

Mental health app CALM

Employee Assistance Program

Discount on Bridgestone tyres

Résumé du poste

Webfleet, Bridgestone’s global fleet management solution, seeks a full-time Customer Support Specialist in Barcelona to assist the France region. You’ll troubleshoot, provide product information, and maintain CRM records while delivering exceptional service across channels.

You should be fluent in French and English and comfortable working with Salesforce. The role offers hybrid work with up to 3 days from home and growth opportunities within a multinational team.

Qualifications

• You already have a successful experience in a similar role.
• Impeccable written and verbal communication skills in French and fluent in English.
• Additional European languages are considered a plus (e.g. Spanish).
• Good interpersonal and customer service skills.
• Eager to learn new products and technologies and utilize your knowledge in a practical way.
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure.
• Ability to follow standard processes and practices within set service levels.
• You are a team player.
• Previous experience with CRM systems (such as Salesforce) is an advantage.

Responsabilités

• Provide product information and effective technical and administration support through multiple channels (phone and email).
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
• Proactively manage customer expectations.
• Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities.
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Connaissances

French language

English fluency

Customer service

Communication skills

Team player

Salesforce

Outils

Salesforce

Description du poste

Webfleet, Bridgestone’s global fleet management solution, seeks a full-time Customer Support Specialist in Barcelona to assist the France region. You’ll troubleshoot, provide product information, and maintain CRM records while delivering exceptional service across channels.

You should be fluent in French and English and comfortable working with Salesforce. The role offers hybrid work with up to 3 days from home and growth opportunities within a multinational team.