German-Speaking Tech Support Specialist (Remote)

Bridgestone Americas, Inc.; Barcelona; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Working from home up to 3 days a week

Home office setup allowance 500 euros

Work abroad for 40 working days per/yr

Birthday off and volunteering time off

Additional health and dental insurance

Pension scheme funded by employer

Lunch or childcare vouchers

LinkedIn Learning access

Gofluent language platform access

Employee Assistance Program

Job summary

Webfleet, Bridgestone's global fleet management solution, seeks a Customer Support Specialist (German Speaker) in Barcelona. You’ll handle multi‑channel support, troubleshoot issues, and keep customers at the center while using Salesforce to document interactions.

You’ll join a multinational team, collaborate across departments, and contribute to high satisfaction levels as you learn new products and grow with the company.

Qualifications

• German speaker with strong English communication skills.
• Experience in a similar customer support role.
• Ability to follow standard processes and stay detail‑oriented under pressure.
• Good interpersonal and customer service skills; eager to learn new products.

Responsibilities

• Provide product information and technical/admin support via phone and email.
• Deliver a personalized customer experience and resolve inquiries efficiently.
• Proactively manage customer expectations and update CRM with data.
• Collaborate cross‑departmentally to provide complete, well‑researched answers.

Skills

German language

English fluency

Customer service

Communication skills

Team player

Attention to detail

Problem solving

Tools

Salesforce

Job description

Webfleet, Bridgestone's global fleet management solution, seeks a Customer Support Specialist (German Speaker) in Barcelona. You’ll handle multi‑channel support, troubleshoot issues, and keep customers at the center while using Salesforce to document interactions.

You’ll join a multinational team, collaborate across departments, and contribute to high satisfaction levels as you learn new products and grow with the company.