French-Speaking Customer Care Champion (Remote-Friendly)

thefork; Barcelona; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Permanent contract

Flexible working (2 days home office)

Equity

Lunch vouchers

Health insurance

Life & Disability Insurance

Job summary

TheFork in Barcelona is hiring for a customer support role focused on delivering exceptional service to B2C and B2B customers. You will handle inquiries by phone, email, and chat, understand customer needs, and provide clear solutions with empathy.

Based in Barcelona, you will leverage CRM tools, communicate effectively in French and English, and thrive in a fast-paced, autonomous environment with hybrid work options and a permanent contract.

Qualifications

• Based in Barcelona.
• Native level of French and fluent in English.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

Responsibilities

• Answer B2C and B2B customer requests via phone, email, and chat.
• Listen carefully and understand each customer's needs.
• Find the best solution, provide clear and accurate information, and ensure a positive customer experience.
• Handle questions, issues, and complaints with professionalism and empathy.
• Follow up on customer requests when needed.
• Work independently while knowing when to ask for support.
• Collaborate with other teams when additional support is required.

Skills

Customer service

Communication

Autonomy

Proactivity

Tools

CRM tools

Job description

TheFork in Barcelona is hiring for a customer support role focused on delivering exceptional service to B2C and B2B customers. You will handle inquiries by phone, email, and chat, understand customer needs, and provide clear solutions with empathy.

Based in Barcelona, you will leverage CRM tools, communicate effectively in French and English, and thrive in a fast-paced, autonomous environment with hybrid work options and a permanent contract.