Field Service Engineer H / F

Babel Profiles; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading provider of digital printing solutions is seeking an Industrial Service & Installation Technician to support the rollout of new industrial products. Responsibilities include on-site installations across Europe, delivering training for customer self-service, and troubleshooting complex technical issues. Candidates should have strong electromechanical knowledge and proven customer service abilities. This position offers a competitive salary, hybrid working model based in Barcelona, and a permanent contract with flexible hours and private health insurance.

Servicios

Competitive salary + Bonus

Hybrid model from Barcelona

Permanent contract

Flexible working hours

Private health insurance

Formación

• Strong electromechanical knowledge with experience supporting industrial machinery.
• Ability to troubleshoot mechanical, electrical, and software systems.
• Familiarity with inkjet technology and digital imaging workflows is beneficial.

Responsabilidades

• Lead on-site installation of industrial devices across Europe.
• Deliver training to enable customer self-service.
• Act as first line support for technical issues.

Conocimientos

Electromechanical knowledge

Troubleshooting complex systems

Customer service

Presentation skills

Training abilities

Descripción del empleo

Position Overview

Our client is the world’s leading provider of digital printing solutions. Since the early 1980s, the company has played a key role in transforming the digital print market with reliable, easy-to-use equipment capable of producing high-quality results on a wide range of materials.

They are currently driving a major strategic expansion into large-scale industrial production of cylindrical objects. This product line represents an entirely new segment for the company. Rather than manufacturing, they will act as the distributor of this advanced technology, entering a market where they currently have no established channel.

As an Industrial Service & Installation Technician, you will be the go-to technical expert for equipment installations, customer training, remote troubleshooting, and service documentation. You will guide operators and maintenance teams through best practices, ensuring they can self-service their systems efficiently. Full professional level of English.

Responsibilities

• Lead on-site installation of industrial devices at customer facilities across Europe.
• Deliver high-quality operator and maintenance training to enable customer self-service.
• Act as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshooting.
• Maintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learnings.
• Produce technical guides, videos, and step-by-step service materials for the global knowledge base.
• Collaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalated complex issues and contribute to product improvements.
• Attend industry events and support demonstrations when needed.
• Perform additional duties that support the successful rollout of this new industrial product category.

Qualifications

• Strong electromechanical knowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipment.
• Ability to logically troubleshoot complex systems (mechanical, electrical, software).
• Familiarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficial.
• Understanding of networking fundamentals (TCP/IP, connectivity troubleshooting).
• Experience in technical service, field engineering, or installation within industrial equipment or digital printing environments.
• Proven customer-facing experience with the ability to train operators and explain technical concepts clearly.
• Experience creating service documentation or providing structured technical training is a plus.
• Outstanding customer service, presentation, and training abilities.
• Valid driver’s license and willingness to travel across Europe when required.

Benefits

• Competitive salary + Bonus based on performance.
• Hybrid model from Barcelona.
• Permanent contract.
• Flexible working hours.
• Private health insurance.