Entry-Level Remote Network Support Engineer

Grupo Crit; Jaén; Remote; EUR 25.000 - 40.000; Vollzeit

Zusammenfassung

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and drive incident resolution. You will operate regionally, maintain service delivery, and reference knowledge bases to improve outcomes.

The role emphasizes problem diagnosis, incident tracking, and collaboration with clients, vendors, and colleagues to meet SLA targets. Remote work supports global client engagement.

Qualifikationen

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certifications such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.
• Entry level knowledge of vendor technologies and networking concepts.

Aufgaben

• Maintains the support process and handles requests per procedures.
• Uses service assurance tools to diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Remotely investigates root causes and assists with remedies.
• Keeps configuration items and tickets updated according to SOPs.

Kenntnisse

Communication across cultures

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client service orientation

Entry level networking knowledge

Ausbildung

Bachelor's degree in Information Technology or Computing or related field

Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Jobbeschreibung

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and drive incident resolution. You will operate regionally, maintain service delivery, and reference knowledge bases to improve outcomes.

The role emphasizes problem diagnosis, incident tracking, and collaboration with clients, vendors, and colleagues to meet SLA targets. Remote work supports global client engagement.